Damage Prevention Specialist - One Call Program

ONEOK; Tulsa (OK); On-site; USD 50,000 - 76,000; Full time

Job summary

ONEOK is seeking a reliable Damage Prevention Specialist to join the One Call team in Tulsa. You will protect pipeline assets by accurately screening One Call tickets and collaborating with Operations, GIS, and field personnel.

If you enjoy problem solving, supporting field teams, and working with modern mapping and ticket-management tools, this role offers a meaningful opportunity to impact safety and operational reliability.

Qualifications

• Clear and confident communicator (written and verbal).
• Ability to work with Operations, GIS specialists and multi-team stakeholders.
• Experience with GIS, ticket-management systems and Excel is preferred.

Responsibilities

• Review and screen One Call locate requests to determine impacts to assets.
• Interpret GIS mapping layers using Ticket Management System / GIS Portal.
• Assist with training efforts for Operations personnel on One Call compliance.

Skills

Communication

Stakeholder management

Problem solving

Attention to detail

Education

High school diploma

Tools

GIS

Excel

UtiliSphere

Ticket Management System

Job description

#WeAreONEOK - Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused.

Job Summary

We're looking for a reliable, detail driven Damage Prevention Specialist to join our One Call team. In this pivotal role, you'll help protect pipeline assets by accurately screening One Call tickets and collaborating closely with Operations, GIS, and field personnel.

If you enjoy problem solving, supporting field teams, and working with modern mapping and ticket management tools, this is an exciting opportunity to make an impact on safety and operational reliability.

Essential Functions And Responsibilities

• Review and screen One Call locate requests to determine potential impacts to company assets. Contact excavators regarding dig site location details.
• Interpret GIS mapping layers (centerline, operational areas, business units etc.) using the Ticket Management System and/or the GIS Portal.
• Support and optimize Ticket Management System configuration, helping streamline processes and improve efficiency.
• Dispatch emergency One Call tickets and promptly notify Operations during business hours.
• Maintain system accuracy by updating configurations as personnel, organizational structures, or workflows change.
• Research excavation activity using State One Call systems, GIS, and ticketing tools to assist Operations and respond to landowner inquiries.
• Generate and distribute productivity and compliance reports using platforms such as the Irth Ticket Management System, GIS, and Spotfire.
• Assist with training efforts for Operations personnel as part of One Call compliance initiatives.
• Prepare documentation to support state and federal inspections related to One Call regulations.
• Retrieve historical records to support regulatory audits and internal documentation needs.

Education

• H.S. Diploma

Work Experience

• Knowledge of pipeline operations, facility locating, or One Call programs.
• Experience communicating with internal and external stakeholders.

Knowledge, Skills And Abilities

• A clear and confident communicator - both written and verbal.
• Responds with a sense of urgency.
• Comfortable collaborating with Operations, GIS specialists, and colleagues across departments.
• Tech-savvy and eager to learn tools such as GIS, Excel, UtiliSphere, and other ticket-management systems.
• Organized, dependable, and able to meet competing deadlines.
• Experienced with backend system configuration, data organization, or procedural documentation (a strong plus).

Licenses and Certifications

• None required

Strength Factor Rating - Physical Demands/Requirements

• Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Strength Factor Description - Physical Demands/Requirements

• Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)
• Walking: Moving about on foot (Frequently)
• Sitting: Remaining in a seated position (Constantly)
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)
• Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
• Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
• Climbing: Ladders, Stairs (Occasionally)
• Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
• Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
• Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
• Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
• Crawling: Moving about on the hands and arms in any direction (Occasionally)
• Reaching: Extending hands and arms in any direction (Constantly)
• Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
• Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
• Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)
• Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
• Hearing: Perceiving the nature of sound by the ear (Frequently)
• Tasting/Smelling: (Occasionally)
• Near Vision: Clarity of vision at 20 inches or less (Constantly)
• Far Vision: Clarity of vision at 20 feet for more (Frequently)
• Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
• Vision: Color - The ability to identify and distinguish colors (Constantly)

Working Conditions/Environment

• Employee is subject to inside environmental conditions

Working Conditions

• Well lighted, climate controlled areas (Constantly)
• Frequent repetitive motion (Constantly)
• CRT (Computer Monitor(s)) (Constantly)

Travel

• 20%, Travel to other locations required

Driving

• Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license

ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.

ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email [e-mail] or call 1-855-663-6547 .

Expected Salary Range

$50,000.00 - $76,000.00