Dairy Service & Support

Cencora, Inc.; Roswell (NM); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a forward-thinking company dedicated to improving lives in the livestock industry. As a Dairy Technical Support Technician, you will play a crucial role in providing exceptional service and support to dairy operations. This position involves traveling within a designated area, performing maintenance, troubleshooting systems, and building strong customer relationships. The company values its team members and offers a comprehensive suite of benefits focused on wellness and personal growth. If you're looking for a fulfilling career that makes a difference, this opportunity is for you.

Benefits

Medical insurance

Dental insurance

Vision care

Paid parental leave

Professional development resources

Mentorship programs

Volunteer activities

Backup dependent care

Adoption assistance

Infertility coverage

Qualifications

• Knowledge of electrical wiring, plumbing, welding and fabrication is required.
• Good customer service skills and a sense of urgency are required.

Responsibilities

• Provide high level of customer satisfaction through maintenance and support.
• Troubleshoot and problem solve sanitation systems and technologies.
• Build trust and influence with customers while maintaining relationships.

Skills

Electrical wiring

Plumbing

Welding

Fabrication

Customer service

Power tools usage

Computer skills

Ability to read electrical diagrams

Education

High School diploma or equivalent

Tools

Microsoft Office

Volt meters

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Are you passionate about making a difference in the livestock industry? At Micro Technologies, we create innovative solutions that help animal agricultural partners feed the world. As a part of the Cencora family of companies, this is the important role we play in creating healthier futures for all.

Responsibilities:

• This technician will need to be located in the Clovis, NM, Roswell, NM, or Lovington, NM area and will travel daily in a 150-200 mile radius to service Dairies in the area.
• This role requires being on call every 1-2 weeks.
• This person will be driving a company vehicle and must pass a Motor Vehicle Record.

The Dairy Technical Support position is responsible for providing a high level of customer satisfaction throughout the site selection, ongoing preventative maintenance, customer service, and user training of the Micro sanitation program. The Dairy Technical Support position will also provide sales support, influence, and education of product use with the customers for purposes of maximizing customer value and sanitation revenue.

• Build trust and influence with customers as well as sustain and maintain the relationship with integrity and dedication to the customer.
• Responsible for preventative maintenance, onsite and remote service and support of the Sanitation Systems and other technologies.
• Optimizing the customer benefit of our systems and solutions.
• Maximizing system uptime.
• Troubleshooting and problem solving.
• Installation of parts and other electrical work.
• Plumbing.
• Welding and fabrication.
• May conduct a site study to select appropriate location for building, equipment and customer’s needs.
• Transport and deliver equipment to customer’s sites.
• Be knowledgeable of all products that can be used through the Micro sanitation System.
• Maintain, modify and adjust with the sanitation system software based upon the customer’s specifications.
• Perform standard operational tests under protocol guidelines.
• Follow standardized checklists and write or amend standard operating procedures.
• Train customer staff on operational and inventory control procedures.
• Continual education of customer management team on new products and programs offered by Micro.
• Work in collaboration with the Program Development (PDSR) sales teams to develop customer product plans which grow sales revenues in the territory.
• Must be able to effectively communicate processes and changes to customers and other employees.
• Prepare and complete all paperwork required in the maintenance process.
• Follow all safety procedures.
• Perform other job-related duties as assigned.

Experience & Education:

• High School diploma or equivalent is desired.
• Knowledge of electrical wiring, plumbing, welding and fabrication is required.
• Experience and understanding of dairy operations helpful.
• Experience with use of power tools, volt meters.
• Ability to read electrical diagrams, setting up computer programs, and following instructions.
• Requires computer skills, including Microsoft Office and basic knowledge of computer-based software.
• Must be able to read and understand English.
• Good customer service skills and a sense of urgency are required. Driver’s License and acceptable driving record is required.
• CDL is preferred or must be able to obtain CDL license if required.
• Will be responsible to cover Emergency Service Calls and be part of a rotation team to cover holidays and weekend coverage. Overnight travel is required.

Skills & Knowledge:

• Position requires constant standing, listening/hearing and hand/eye/foot coordination.
• Position requires frequent walking, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, reaching, handling, and repetitive motions.
• Position will require occasional sitting, talking, and grasping.
• Must be able to lift 75 to 100 pounds regularly.
• Position rarely requires crawling and feeling.

Location & Schedule:

• This technician will need to be located in the Clovis, NM, Roswell, NM, or Lovington, NM area and will travel daily in a 150-200 mile radius to service Dairies in the area.
• This role requires being on call every 1-2 weeks.
• This person will be driving a company vehicle and must pass a Motor Vehicle Record.

What Cencora offers:

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity:

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis.

Affiliated Companies:

Affiliated Companies: MWI Veterinary Supply Company