Dairy Queen Crew Member - Copley Rd.

BellStores; Copley Township (OH); On-site; USD 18,000 - 21,000; Full time

Job summary

Dairy Queen is looking for enthusiastic, entry-level team members to join our kitchen and front-of-house teams. You will greet fans, answer questions about the menu, and ensure quick, friendly service in a fast-paced restaurant environment.

We value a positive attitude, reliability, and a willingness to learn. You may be required to stand for long periods, lift up to 50 pounds, and follow established health regulations while delivering exceptional guest experiences.

Qualifications

• Demonstrated ability to provide friendly, fan-focused service.
• Ability to work under pressure in a fast-paced environment.
• Comfortable lifting up to 50 pounds and standing for long shifts.
• Maintain a positive attitude and follow health/safety guidelines.
• Adhere to food handling regulations and company standards.

Responsibilities

• Be an ambassador of the Dairy Queen brand and act professionally at all times.
• Greet and welcome fans, assist with menu navigation and product questions.
• Deliver fan-first service with timely and quality performance.
• Resolve fan concerns following service recovery standards.
• Maintain a clean, safe, and inviting environment for fans and teammates.
• Collaborate with team members and management to ensure smooth operations.
• Support inventory, food prep, and general duties as assigned.

Skills

Customer service

Team player

Physical strength

Positive attitude

Health regulations

Education

High School

Job description

Job Details

Level: Entry | Job Location: OH Copley DQ 9166 - Copley, OH 44321 | Position Type: Dairy Queen Full-Time/Part-Time | Education Level: High School | Salary Range: $13.25 Hourly | Travel Percentage: None | Job Shift: Any | Job Category: Restaurant - Food Service

Overview

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen ® brand and deliver exceptional customer (fan) service. If you enjoy working in a fun, fast‑paced environment while providing exceptional customer service, we would love to hear from you. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions

• Be an ambassador of the Dairy Queen DQ brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Assist fans with menu navigation and product ingredient questions
• Strive to exceed fan expectations and deliver fan‑first service through timely and quality service
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members
• Prepare treat products following restaurant, health, and safety standards and procedures
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements

• Communicate positively with fans and co‑workers constantly during shifts
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Practice established food handling procedures and meet any local health regulations
• Exhibit good manners, proper personal hygiene and promptness
• Have fun and maintain a positive attitude at all times!

Qualifications

Move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 50 pounds up to 10 times per six‑hour shift, stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in Dairy Queen customer service area. Must be able to perform under pressure in a high volume DQ restaurant including moving and responding quickly for long periods of time. Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift. Must be able to work in and out of different temperature ranges. Handling food/drinks/treats and food/drink/treat products constantly. Capability to stand for long periods of time. Ability to lift up to 50 pounds. Interact with the public and co‑workers constantly during shifts. Must be able to read order monitors. Recall and communication of products and contents. Practice established food handling procedures and meet any local health regulations. Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.