Dairy Queen Assistant Manager - Wooster

BellStores; Wooster (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

BellStores is seeking a Management professional for its DQ restaurant in Wooster, OH. This full-time/part-time role involves overseeing daily operations, ensuring quality service, and developing staff to enhance productivity and guest satisfaction.

The ideal candidate should have a high school diploma and 1-3 years of management experience in a high-volume restaurant, preferably in quick-service. This position demands strong customer service skills and the ability to operate effectively in a fast-paced environment.

Qualifications

• One to three years of management in a high-volume restaurant preferred.
• Must have excellent customer service and employee relation skills.
• Must be able to perform under pressure in a high-volume Dairy Queen restaurant.

Responsibilities

• Manage entire operation of DQ restaurant during scheduled shifts.
• Maintain Dairy Queen standards for product and service quality.
• Staff, train, and develop hourly employees.

Skills

Customer service skills

Detail oriented

Employee relation skills

Management skills

Ability to perform under pressure

Education

High School diploma or equivalent

Job description

Level: Management
Job Location: OH Wooster 9162 - Wooster, OH 44691
Position Type: Full-Time/Part-Time
Education Level: High School
Travel Percentage: None
Job Shift: Any
Job Category: Restaurant - Food Service

Essential Functions

• Manage entire operation of DQ restaurant during scheduled shifts.
• Maintain critical Dairy Queen standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
• Assist in the execution of the restaurant’s business plan as directed by the DQ Grill and Chill Manager.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Ensure guest service in all areas meets company standards.
• Respond to customer complaints, taking prompt and appropriate action to resolve problems and ensure customer satisfaction.
• Accurately complete designated duties such as inventory control, ordering of products, and cash control; assist in optimizing profits by controlling product and labor costs.
• Communicate and oversee the execution of product promotions.
• Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of training materials, establishment of performance expectations and conducting performance reviews.
• Prepare hourly employee schedules to meet staffing requirements for each day part as determined by the DQ Grill and Chill Manager.
• Exercise good judgment in decision-making and report issues to the DQ Grill and Chill Manager.
• Perform other duties and responsibilities as requested by the DQ Grill and Chill Manager.

Accountability

Manage the operation of restaurant through the development and growth of staff, sales and profitability in accordance with established company standards, policies and procedures. Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness. Maintain a positive working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency. Communicate all significant issues, both positive and negative, to the DQ Grill and Chill Manager.

Qualifications

• Pay rate is based on experience.
• One to three years of management in a high-volume restaurant preferred; QSR experience strongly preferred.
• High School diploma or equivalent required.
• Must have excellent customer service and employee relation skills.
• Must be detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast-paced environment.
• Must be able to perform under pressure in a high-volume Dairy Queen restaurant, including moving and responding quickly for long periods of time.
• Interact with the public and co-workers constantly during shifts.
• Must be able to work in and out of different temperature ranges.
• Capability to stand for long periods of time.
• Ability to lift up to 50 pounds.
• Must exhibit good manners, proper personal hygiene, positive attitude, and promptness.