Dairy Experience Lead: Freshness, Service & Savings

Kroger Family of Companies; Michigan; On-site; USD 1,653,000 - 2,066,000; Full time

Job summary

Kroger Family of Companies in Michigan seeks a dairy department associate to deliver outstanding customer service and maintain a clean, safe shopping environment. You will assist the department manager in meeting sales and quality goals and promote the Customer 1st strategy.

You will respond to product questions, stock and label merchandise, offer samples, and ensure precise temperature controls and compliance with safety standards.

Qualifications

• Retail experience required.
• Ability to communicate effectively with customers and team members.
• Ability to handle stressful situations.
• Second language proficiency helpful.
• Knowledge of basic math (counting, additions, subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an inviting environment and assist customers with questions about products.
• Gain knowledge of department products to answer inquiries and make recommendations.
• Offer product samples to help customers discover items.
• Inform customers of dairy specials and promotions.
• Provide fresh products and maintain proper labeling and stock.
• Respect sell-by dates and ensure product quality.
• Inspect and maintain proper product temperatures and temperature logs.
• Follow safety procedures and report risks or incidents.
• Support department manager with ordering discrepancies and maintenance tasks.

Skills

Retail experience

Communication skills

Stress management

Bilingual

Math basics

Job description

Kroger Family of Companies in Michigan seeks a dairy department associate to deliver outstanding customer service and maintain a clean, safe shopping environment. You will assist the department manager in meeting sales and quality goals and promote the Customer 1st strategy.

You will respond to product questions, stock and label merchandise, offer samples, and ensure precise temperature controls and compliance with safety standards.