Dairy Department Customer Experience Lead

The Kroger Co.; Mechanicsville (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. in Mechanicsville, VA is hiring for a Retail Associate who will create an outstanding customer experience through service and maintain a safe, clean store environment.

You will support the department manager in meeting sales and quality standards, promote a helpful atmosphere, and apply the Customer 1st strategy while upholding Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.

Qualifications

• Retail experience required.
• Second language skills ( speaking, reading and/or writing ).
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend dairy items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.

Skills

Second language

Effective communication

Stress management

Retail experience

Math basics

Job description

The Kroger Co. in Mechanicsville, VA is hiring for a Retail Associate who will create an outstanding customer experience through service and maintain a safe, clean store environment.

You will support the department manager in meeting sales and quality standards, promote a helpful atmosphere, and apply the Customer 1st strategy while upholding Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.