Dairy Department Customer Advocate

Kroger Family of Companies; Burton (MI); On-site; USD 26,000 - 32,000; Full time

Job summary

Kroger Family of Companies in Michigan, Burton, is seeking a dairy department team member who delivers outstanding customer service, maintains a safe and clean environment, and supports the department manager in achieving sales and quality goals.

You will answer questions about dairy products, stock and label items, monitor freshness and dates, and follow strict food safety guidelines to ensure product quality and customer satisfaction.

Qualifications

• Retail experience is preferred.
• Second language ability (speaking/reading/writing) is helpful.
• Ability to handle stressful situations.
• Strong communication skills.
• Basic math knowledge (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and valued by answering questions about products in the department and store.
• Gain and maintain knowledge of dairy products to respond to inquiries and make suggestions.
• Offer product samples to help customers discover new items.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend dairy items to ensure customers get what they want and need.
• Check product quality to ensure freshness and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Adhere to food safety regulations and maintain proper temperatures and temperature logs.
• Reinforce safety programs and report unsafe conditions.
• Notify management of accidents and safety risks.
• Handle conflicts in a calm, cooperative manner.

Skills

Retail experience

Second language

Handling stressful situations

Effective communication

Basic math skills

Job description

Kroger Family of Companies in Michigan, Burton, is seeking a dairy department team member who delivers outstanding customer service, maintains a safe and clean environment, and supports the department manager in achieving sales and quality goals.

You will answer questions about dairy products, stock and label items, monitor freshness and dates, and follow strict food safety guidelines to ensure product quality and customer satisfaction.