D365 CRM Project Manager

Capgemini; Atlanta (GA); On-site; USD 100,000 - 129,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

401(k) retirement savings

Life and disability insurance

Employee assistance programs

Job summary

Capgemini in Atlanta is seeking an experienced Project Manager to lead end-to-end Dynamics 365 CRM implementations. You will partner with Sales, Customer Service, Marketing, and IT to gather requirements and deliver solutions.

The role requires 5+ years in project management and 3+ years managing Dynamics 365 CRM projects, with strong CE module knowledge and experience with Agile or Waterfall.

Qualifications

• 5+ years of project management experience.
• 3+ years managing Microsoft Dynamics 365 CRM projects.
• Strong knowledge of Dynamics 365 Customer Engagement (CE) modules.
• Experience with Agile and/or Waterfall methodologies.
• Excellent communication, leadership, and stakeholder management skills.
• PMP, Scrum Master, or Microsoft Dynamics certifications preferred.
• Experience with Power Apps, Power Automate, Power BI, and Dataverse.
• Knowledge of Azure integrations and CRM data migrations.
• Experience leading cross-functional and global teams.

Responsibilities

• Lead end-to-end Dynamics 365 CRM implementation and enhancement projects.
• Manage project scope, timelines, budgets, risks, and resources.
• Partner with Sales, Customer Service, Marketing, and IT teams to gather requirements and deliver solutions.
• Oversee Dynamics 365 Sales, Customer Service, and Power Platform initiatives.
• Manage data migrations, system integrations, testing, and deployments.
• Drive user adoption, training, and change management activities.

Skills

Project management

Dynamics 365 CRM

Dynamics CE

Agile/Waterfall

Communication & leadership

Tools

Power Platform

Azure DevOps

Microsoft Project

Jira

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Long DescriptionKey ResponsibilitiesLead end-to-end Dynamics 365 CRM implementation and enhancement projects.Manage project scope, timelines, budgets, risks, and resources.Partner with Sales, Customer Service, Marketing, and IT teams to gather requirements and deliver solutions.Oversee Dynamics 365 Sales, Customer Service, and Power Platform initiatives.Manage data migrations, system integrations, testing, and deployments.Drive user adoption, training, and change management activities.Provide project status updates to stakeholders and executive leadership.Required Qualifications5+ years of project management experience.3+ years managing Microsoft Dynamics 365 CRM projects.Strong knowledge of Dynamics 365 Customer Engagement (CE) modules.Experience with Agile and/or Waterfall methodologies.Excellent communication, leadership, and stakeholder management skills.Preferred SkillsPMP, Scrum Master, or Microsoft Dynamics certifications.Experience with Power Apps, Power Automate, Power BI, and Dataverse.Knowledge of Azure integrations and CRM data migrations.Experience leading cross-functional and global teams.Key TechnologiesMicrosoft Dynamics 365 Sales & Customer ServicePower Platform (Power Apps, Power Automate, Power BI)DataverseAzure DevOpsMicrosoft Project / JiraSuccess MeasuresOn-time, on-budget project delivery.Increased CRM user adoption and satisfaction.Improved business processes through automation.Successful integrations and high-quality CRM solutions.The base compensation range for this role in the posted location is 100000 - 128989Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibilityImportant Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.DisclaimersCapgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.