D365 Business Central Consultant

Centre Technologies; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

401(k) match

Job summary

Centre Technologies in Houston, TX seeks a Senior Consultant to lead Dynamics Business Central projects, guiding design, implementation, and upgrades in Microsoft Cloud and on-prem environments. You will provide SME support to clients and collaborate with the internal team to evolve best practices.

The role emphasizes delivering value through process improvements, training, and proactive issue resolution while maintaining strong customer relationships.

Qualifications

• Bachelor’s degree or higher preferred.
• 3+ years of experience designing, configuring, and supporting Dynamics NAV and/or Business Central.
• Strong communication and problem-solving skills.
• Highly self-motivated, detail-oriented, with the ability to work in a fast-paced environment.
• Exceptional customer service orientation and collaboration in a team setting.

Responsibilities

• Design, test, implement, and support Dynamics BC customizations for new and existing customers.
• Provide data reconciliation and issue resolution for Dynamics BC.
• Identify opportunities for training, modules, and process improvements.
• Document issues, risks, and changes in internal systems and CRM.
• Coordinate updates, hotfixes, and upgrades for existing customers.
• Assist with internal and external product training curricula and documentation.
• Contribute to testing and rollout of new customizations and products.

Skills

Communication skills

Problem-solving

Self-motivated

Multi-tasking

Customer service

Dynamics NAV/Business Central

Team collaboration

Education

Bachelor’s Degree or higher

Job description

Our Company Culture

Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.

Our Company Culture

Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.

Centre Employee Benefits

• Paid Time Off, and Paid Holidays
• Medical, Dental, Vision, and 401(k) with employer match contributions
• Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally

Position Summary

This Senior Consultant role works as the lead consultant on client’s Dynamics Business Central (BC) projects. This position will utilize best practices and methodologies to design, implement, and/or upgrade solutions for BC in the Microsoft Cloud and client on-premises installations. Consultants will also work with the internal team to provide subject matter expertise and escalated support issues for existing customers. This role will also assist in continuing to evolve procedures and best practices.

Essential Duties And Responsibilities

• Design, Test, Train, Implement, and Support customizations in Dynamics BC for new and existing customers
• Provide support to reconcile and fix Dynamics BC data, as required
• Identify software or service opportunities including training, modules, business process consulting, and development
• Document and communicate issues, risks, and changes within internal CRM and project management software
• Coordinate application updates, hotfixes, and upgrades for existing customers
• Backup role for Application Support Desk and escalated support issues
• Assist with creating and maintenance of internal and external product training curriculums and documentation
• Participate in periodic online training classes held for hosted clients
• Assist Centre Developers in testing and rollout of new customizations and products
• Maintain a billing utilization rate of 75% or greater
• Assist with the creation and maintenance of internal and external product training curriculums and documentation

Desired Experience/Certifications

• Bachelor’s Degree or higher preferred
• 3+ years of experience working on design, configuration, and support of Dynamics NAV and/or Business Central
• Great communication and problem-solving skills
• Highly self-motivated and directed, keen attention to detail
• Ability to work in fast-paced environment running multiple tasks under tight deadlines
• Exceptional customer service orientation
• Extensive experience working in a team-oriented, collaborative environment

Work Environment and Physical Demands

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required.
• Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
• The noise level in the work environment is moderate.
• Frequent local travel required.