D365 BC Application Manager

Nigel Frank International; Dallas (TX); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Nigel Frank International is seeking an experienced ERP Applications Manager to operate and optimize our live Dynamics 365 Business Central in a manufacturing environment. This role is not an implementation job; you’ll run, support, and continuously improve the BC system.

You will bridge shop floor, finance, and leadership, tackling posting errors with operators and guiding cost variances with the CFO. The role starts on-site for 90 days, then transitions to fully remote.

Qualifications

• Substantial hands-on Dynamics 365 Business Central experience in manufacturing.
• Deep functional BC manufacturing modules knowledge: production orders, BOMs, routings, work centers, capacity planning.
• Strong inventory costing expertise and ability to explain costing variances.
• Experience supporting a live post-go-live BC environment.
• Multi-site BC experience and cross-location consistency.
• Solid finance and operational process understanding including month-end close.
• Excellent communication across shop floor to executive leadership.
• Willingness to be on-site at headquarters for the first 90 days.

Responsibilities

• Own and manage day-to-day operation, support, and continuous improvement of the live BC environment.
• Support manufacturing operations: production orders, BOMs, routings, work centers, capacity planning.
• Manage inventory costing processes, troubleshoot variances, support month-/year-end close with finance.
• Serve as primary BC contact across shop floor, operations, and finance, triaging and resolving issues.
• Translate business requirements into BC configurations or process improvements.
• Support multi-site operations ensuring consistency and proper configuration.
• Manage BC user access, master data integrity, and system health.
• Collaborate with external BC consultants or Microsoft partners as needed.
• Document processes and SOPs to support governance and knowledge transfer.
• Identify opportunities to improve system utilization and drive BC adoption.

Skills

Dynamics 365 BC

Manufacturing modules

Inventory costing

Post-go-live support

Multi-site BC

Finance processes

Cross-functional communication

On-site availability

BC configurations

Vendor/partner coordination

Tools

Power BI

MB-800 certification (Nice to Have)

Job description

About the Role

We are looking for an experienced ERP Application Manager with deep, hands-on expertise in Microsoft Dynamics 365 Business Central in a manufacturing environment. This is not an implementation role — we have a live BC environment and we need someone who knows how to run it, support it, and continuously improve it.

You will be the connective tissue between our shop floor operations, finance team, and executive leadership — someone who can troubleshoot a posting error with an operator in the morning and walk a CFO through a costing variance in the afternoon. You bring both technical BC depth and a genuine understanding of how manufacturing businesses actually work.

This role requires on-site presence at our headquarters for the first 90 days to get embedded in our operations, workflows, and team. After that, the role transitions to fully remote.

What You’ll Do

• Own and manage the day-to-day operation, support, and continuous improvement of our live Dynamics 365 Business Central environment
• Support manufacturing operations including production orders, bills of materials (BOMs), routings, work centers, and capacity planning
• Manage inventory costing processes, troubleshoot costing variances, and support month-end and year-end close activities in partnership with the finance team
• Serve as the primary point of contact for BC-related issues across the shop floor, operations, and finance — triaging, diagnosing, and resolving system issues quickly
• Translate business requirements from operational and finance stakeholders into BC configurations, process improvements, or escalations to partners
• Support multi-site operations ensuring consistency, accuracy, and appropriate configuration across all locations
• Manage BC user access, master data integrity, and system health across the environment
• Partner with external BC consultants or Microsoft partners when additional development or configuration support is needed
• Document processes, configurations, and standard operating procedures to support system governance and knowledge transfer
• Identify opportunities to improve system utilization, eliminate workarounds, and drive adoption of BC best practices across the organization

Required Qualifications

• Substantial hands-on experience with Dynamics 365 Business Central in a manufacturing environment — this is a non-negotiable requirement
• Deep functional knowledge of BC manufacturing modules: production orders, BOMs, routings, work centers, and capacity planning
• Strong understanding of inventory costing methods and the ability to identify, explain, and resolve costing variances
• Experience supporting a live, post-go-live BC environment — not solely implementation or project work
• Multi-site or multi-location BC experience
• Strong grounding in finance and operational processes including month-end close, general ledger postings, and financial reporting
• Ability to communicate fluently across all levels of an organization — from shop floor operators to finance leadership to the executive team
• Willingness and availability to be on-site at our headquarters for the first 90 days

Nice to Have

• Microsoft certification in Dynamics 365 Business Central (MB-800 or equivalent)
• Experience with BC warehouse management and advanced warehousing features
• Familiarity with Power BI reporting connected to BC data
• Experience with BC partner or vendor management

Prior experience in a similar ERP Manager or ERP Administrator role within a manufacturing