D & T Case Manager 501-08-26

NorthWest Senior and Disability Services; Oregon (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

NorthWest Senior and Disability Services in Oregon is seeking a qualified Case Manager to support Diversion and Transition services, helping seniors and people with disabilities avoid unnecessary nursing facility placement by guiding them toward home- and community-based options.

You will assess needs, develop and monitor transition plans, coordinate with ADRC resources, promote agency services, and build partnerships in the community while upholding privacy, safety, and regulatory requirements.

Qualifications

• Bachelor’s degree in social sciences or related field.
• Six years of combined education/experience in social services.
• Experience with seniors or disabilities is a plus.

Responsibilities

• Determine need for Diversion and Transition Services.
• Develop and implement transition plans.
• Monitor and adjust transition plans.
• Transition cases to ongoing Case Manager.
• Support and promote Diversion and Transition services.
• Promote ADRC concepts.
• Facilitate confidence in the Case Manager and programs.
• Protect consumers and reduce agency risk.
• Provide excellent customer service.

Skills

Seniors experience

Disabilities awareness

Case management

Assessment skills

Interviewing skills

Community networking

Policy knowledge

Communication skills

Education

Bachelor’s degree in social sciences

Language proficiency test

Tools

Case management software

Job description

General Description

Performs Professional-level work in the provision of social services by helping consumers and/or families to prevent unnecessary placement in nursing facilities and facilitate transitions for those who can be better served in a lower level of care, such as in-home or a community-based setting.

Essential Functions

1. Determine the need and appropriateness of Diversion and Transition Services
2. Develop transition plan
3. Implement, monitor and adjust transition plan
4. Transition case to ongoing Case Manager
5. Support and promote Diversion and Transition services
6. Promote Agency services and Aging and Disability Resources Connection (ADRC) concept
7. Facilitate confidence in Diversion and Transition Case Manager, and therefore the Agency and programs
8. Protect consumers and reduce Agency risk
9. Provide excellent customer service in a professional manner

Job-specificskills and knowledge

• Experience working with seniors and people with disabilities and the issues experienced by these populations (social, physical, care, etc.)
• Knowledge of transition techniques, services, resources available, and service eligibility requirements
• Knowledge of the Case Manager position, processes and responsibilities
• Ability to interview others, observe, and assess situations accurately
• Knowledge of family dynamics
• Ability to translate observations and assessments to care plan
• Knowledge of long-term care settings and appropriateness for consumer needs
• Knowledge of federal and state laws and regulations regarding long term care placements
• Knowledge of components of services, supplies, equipment, and transportation to ensure services are appropriate to meet needs and delivered effectively
• Ability to respond to issues and problem solve solutions
• Knowledge of and experience with case management and case management assessment tools
• Ability to learn specific tools used by Agency
• Ability to explain services and concepts in easily understood terms
• Ability to develop community relationships
• Ability to identify outreach opportunities
• Presentation skills and experience
• Understanding of ADRC
• Ability to source information regarding available services
• Ability to build relationships and network
• Ability to be a self-starter and be adaptable to change
• Ability to be a team-player
• Ability to set goals based on Agency expectations and develop a plan to meet and/or exceed goal expectations
• Continuous learning about issues and solutions for populations served
• Ability to learn and apply policies, regulations, requirements, rules around mandatory reporting, privacy, and confidentiality
• Knowledge of Family Caregiver Support Program, and general knowledge of the dynamics of care giving and resources available

General Skills Needed to Meet Agency Expectations

Must be able and willing to perform the following:

• Support the agency mission and exemplify its core values - integrity, professionalism, service, and compassion
• Serve as a mandatory reporter of suspected cases of neglect, exploitation, and abuse of vulnerable populations as required by policy and regulation, and make the appropriate referral to a responsible agency such as Child or Adult Protective Services Units
• Interact and work effectively with others in a team to deliver services to consumers
• Demonstrate good interpersonal communication skills through written, verbal, and nonverbal communication
• Use sound organizational skills to meet deadlines in a timely, accurate, and efficient manner
• Speak, read, write, and understand English and follow verbal and written instruction
• Perform other work as assigned by the supervisor

Minimum Qualifications - Experience and Education

A qualified applicant will have a minimum of six (6) years of equivalent combination of education and/or experience which demonstrates the knowledge, skills and abilities required. The following qualifications meeting the minimum requirements will be considered:

• Bachelor’s degree in social sciences or any related field
• Work or volunteer experience working directly with consumers in social service type settings. Experience can be substituted for education.
• Any combination of related education and relevant work experience equaling at least 6 years.

(For Bilingual positions only)

• Successful completion of a language proficiency test.

While not required, experience working with seniors or adults with disabilities or vulnerable populations is a plus.

Work Environment and Physical Demands

Case managers work both in an office environment and in the community. They:

• Use a computer, telephone, and other office equipment
• Need to tolerate and be able to work where the noise level is that of a typical office
• Travel to consumers’ homes or care settings to meet with consumers (in an agency or personal vehicle)
• Work on site at a social services entity and health care facility
• May encounter frequent interruptions throughout the work day
• Are regularly required to sit, talk, or hear
• Use repetitive hand motions
• Must be able to handle objects and sustain a sense of touch
• Must be able to stand, walk, reach, and bend
• Must be able to lift up to 20 pounds

Contact with the public in homes, facilities, or office environments may risk exposure to people with contagious diseases or irrational/hostile behavior and contact with domestic animals.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements

To be successful, candidates must:

• Secure and maintain a valid Oregon driver’s license or have an acceptable alternative means of transportation
• Attend work regularly to meet the demands of this job and to provide necessary services
• Complete and pass a criminal background check