Cybersecurity Service Delivery Manager

Toyota Tsusho Systems Corporation; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Toyota Tsusho Systems US, Inc. is seeking a Senior Cybersecurity Service Delivery Manager to own end-to-end service delivery for SOC operations and govern security priorities.

You will be the primary contact for global customers, lead service reviews, and drive escalations with cross-functional teams. You will assess customer needs to shape strategy, coach the delivery team with technical leads, and coordinate with analytics, detection, and incident response to strengthen capabilities and

Qualifications

• Bachelor’s degree in Cybersecurity, IT, CS, or related field preferred.
• Minimum 5 years of experience in technology or cybersecurity consulting.
• Experience leading systems integration and cybersecurity transformation programs.
• Proven leadership of SOC or cybersecurity service teams, including coaching.
• Strong understanding of cybersecurity operations, including threat detection and incident response.
• Experience improving service quality, scalability, and operational efficiency across security operations.

Responsibilities

• Own end-to-end security service delivery and governance, aligning service expectations, security priorities, performance, and continuous improvement.
• Serve as the primary service contact for global customers, leading service reviews, communications, and escalations.
• Assess customer needs and security challenges to shape service strategy and delivery plans.
• Lead cross-functional programs, managing priorities, milestones, dependencies, risks, and stakeholder reporting.
• Lead and coach the service delivery team with technical leads, strengthening collaboration, development, and accountability.
• Partner with security analytics, detection engineering, and incident response teams to strengthen capabilities and manage escalations.
• Drive service efficiency, scalability, and process improvement to support evolving customer demand.
• Report service performance, customer feedback, threat developments, and strategic progress to leadership.
• Develop growth plans to expand customer adoption and introduce new security services.

Skills

Leadership

Customer success

Strategic thinking

Stakeholder management

Communication skills

Education

Bachelor's degree in Cybersecurity or related field

Tools

Cybersecurity analytics platforms

Job description

Founded in 2011, Toyota Tsusho Systems US, Inc. (TTS-US) is a Toyota group company, that develops IT solutions wherever global businesses operate. Transforming into a technology and mobility company, TTS-US with its 8 TTS affiliates worldwide is establishing a secure and resilient Toyota global value chain. The creative capacity to forge such limitless business opportunities is one of the strengths of Toyota Tsusho Systems.

Summary:

The Cybersecurity Service Delivery Manager owns service quality, customer engagement, service strategy, and cross-functional program delivery for security operations center (SOC) services. Supporting enterprise clients and their affiliated organizations globally, the role aligns service outcomes with organizational security goals. The manager turns customer and business needs into service plans, develops the team with technical leads, and supports sustainable service growth. Technical leads own day-to-day alert triage and incident handling; the manager oversees service outcomes, customer communications, escalations, and cross-team alignment.

Essential Functions:

• Own end-to-end security service delivery and governance, aligning service expectations, security priorities, performance, and continuous improvement.
• Serve as the primary service contact for global customers, leading service reviews, communications, and escalations.
• Assess customer needs and security challenges to shape service strategy and delivery plans.
• Lead cross-functional programs, managing priorities, milestones, dependencies, risks, and stakeholder reporting.
• Lead and coach the service delivery team with technical leads, strengthening collaboration, development, and accountability.
• Partner with security analytics, detection engineering, and incident response teams to strengthen capabilities and manage escalations.
• Drive service efficiency, scalability, and process improvement to support evolving customer demand.
• Report service performance, customer feedback, threat developments, and strategic progress to leadership.
• Develop growth plans to expand customer adoption and introduce new security services.

Competencies:

• Strong leadership and execution skills, with the ability to manage multiple high-impact priorities and make sound decisions under pressure.
• Customer-success mindset, with experience building trusted relationships and delivering high-quality services to global customers.
• Strong strategic and business thinking, including developing growth plans and expanding security service offerings.
• Ability to assess evolving customer and security needs and translate them into practical service solutions.
• Strong collaboration and stakeholder-management skills, working effectively with technical teams and senior leadership.
• Excellent written and verbal communication skills, including customer communications, service reviews, reporting, and escalations.

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field (preferred)
• Minimum 5 years of recent experience in technology consulting, cybersecurity consulting, or the IT security industry.
• Experience leading systems integration and cybersecurity transformation programs, managing priorities, milestones, dependencies, risks, and quality.
• Proven leadership of SOC or comparable cybersecurity service teams, including team management, coaching, and development.
• Strong understanding of cybersecurity operations, including threat detection and incident response.
• Experience improving service quality, scalability, and operational efficiency across security operations.

Preferred Qualifications:

• Experience with cybersecurity analytics platforms and related security technologies.

Travel:

• This position may require up to 10% travel.