Cybersecurity Analyst (Entry Level)

CEI; Philadelphia (Philadelphia County); On-site; USD 16,000 - 23,000; Full time

Job summary

CEI is seeking an entry-level Cybersecurity Analyst to join our Philadelphia team. This role focuses on handling customer-facing security cases, educating customers, and helping remediate issues like phishing, SPAM, identity theft, and fraud.

You will respond to incidents, guide customers through resolution, and contribute to improving their cybersecurity posture while adhering to policy and quality standards. A strong customer service mindset and interest in cybersecurity are essential.

Qualifications

• Strong customer service skills in stressful situations.
• Interest in cybersecurity; pursuing field.
• Basic networking concepts and common threats (SPAM, phishing, vishing, malware).
• Professional demeanor; distraction-free workspace.
• Excellent verbal and written communication.

Responsibilities

• Respond to and resolve security incident tickets (25–60/day) with focus on customer experience.
• Contact customers to assist with SPAM, phishing, vishing, identity theft, and fraud.
• Educate customers on resolving incidents and improving cybersecurity posture.
• Enforce Acceptable Use Policy.
• Maintain accurate, professional communication and documentation.
• Participate in onboarding and training sessions on CSA tools and identity theft.
• Adhere to daily productivity metrics and performance scorecards; accountability from month 2.
• Stay updated and commit to continuous learning in cybersecurity.

Skills

Customer service

Cybersecurity interest

Networking basics

Professionalism

Communication skills

Team player

Education

Cybersecurity certs

Tools

Ticketing systems

Job description

Back Cybersecurity Analyst (Entry Level)
Other Philadelphia , Pennsylvania Contract On-Site Oct 30, 2026 Role:Cybersecurity Analyst (Entry level)
Rate: $14.50/hour W2
Schedule:Remote | EST Business Hours
This position is ideal for individuals interested in combining their cybersecurity knowledge with hands-on customer engagement. You’ll respond to incoming security-related cases, educate customers, and help remediate issues like phishing, SPAM, identity theft, and fraud.
Key Responsibilities:

• Respond to and resolve security incident tickets (25–60/day) with a focus on excellent customer experience
• Contact customers directly to assist with issues such as SPAM, phishing, vishing, identity theft, and fraud
• Educate and guide customers through resolving incidents and improving their cybersecurity posture
• Uphold and enforce Acceptable Use Policy
• Maintain accurate, professional communication and documentation throughout all interactions
• Engage in initial onboarding and training sessions covering CSA tools, email etiquette, identity theft, and more
• Adhere to daily productivity metrics and performance scorecards (accountability begins in month 2)
• Stay updated and committed to continuous learning in the cybersecurity space

Qualifications:

• Strong customer service skills — able to calmly and professionally interact with customers in stressful situations
• Demonstrated interest in cybersecurity — ideally pursuing a career in the field or learning independently
• Basic understanding of networking concepts and common cybersecurity threats (SPAM, phishing, vishing, malware, etc.)
• High level of professionalism — must work from a distraction-free environment with no background noise
• Engaged, committed, and team-oriented mindset
• Excellent verbal and written communication skills

Preferred Qualifications:

• Some experience (formal or informal) in cybersecurity or tech support
• Familiarity with customer interaction tools and ticketing systems
• Education or certifications related to cybersecurity (e.g., CompTIA Security+, networking courses, etc.)