Cyber IT Solutions Analyst

Business Processing Solutions; Philadelphia (Philadelphia County); Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) with Employer Match

Paid Time Off

Job summary

Duncan Solutions, LLC, a remote-friendly IT security team, seeks an IT Solutions Analyst – Cybersecurity to support security operations, incident response, and threat mitigation across the organization. The role collaborates with the CISO and Cyber Team to operationalize threat intelligence and ensure alignment with risk tolerance and compliance.

The position emphasizes hands-on tooling, monitoring, and testing to strengthen controls and tooling across security domains.

Qualifications

• Hands-on experience with security tools (SWG, CASB, ZTNA, Cloud SIEM, EDR/XDR, DLP).
• Strong analytical, problem-solving, and documentation skills.
• Excellent verbal and written communication skills, ability to explain technical concepts to non-technical audiences.
• Understanding of encryption, authentication, and secure protocols.
• Experience supporting security control testing, or penetration testing activities.

Responsibilities

• Triage and respond to Tier 1 & Tier 2 security incidents and alerts, including initial investigation, containment actions, and escalation in accordance with the incident response process.
• Monitor security event queues, analyze alerts from SIEM and other security tooling, and document findings and resolutions to support knowledge sharing.
• Analyze existing security systems, architectures, and data flows to identify vulnerabilities and gaps.
• Translate business requirements into detailed functional specifications and user stories.

Skills

Analytical thinking

Problem solving

Documentation

Communication

Security incident response

Education

High School Diploma or GED

2-3 years in cybersecurity / security operations

Tools

SWG

CASB

ZTNA

Cloud SIEM

EDR/XDR

DLP

Job description

Join Our Team at Duncan Solutions, LLC

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.

WORK LOCATION

This is a remote position with eligibility in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WA, WI, WV, D.C. Candidates must reside in one of the following locations for consideration.

PLEASE NOTE

Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.

PAY TRANSPARANCY

This role will offer $85,000 - $100,000 annually, depending on experience, skills, and location.

WORKING HOURS

Monday–Friday schedule aligned to business hours, with participation in after-hours, weekends, or on-call support rotations as needed.

POSITION SUMMARY

The IT Solutions Analyst – Cybersecurity is responsible for supporting the design, implementation, and continuous improvement of security operations and engineering capabilities across the organization. This role serves as a technical contributor and analytical resource within the Cyber Team, supporting security monitoring, incident response, vulnerability management, and the engineering of security controls and tooling. The Analyst works closely with the CISO and Cyber Team to identify security gaps, operationalize threat intelligence, and ensure that security solutions align with organizational risk tolerance, compliance requirements, and operational standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Triage and respond to Tier 1 & Tier 2 security incidents and alerts, including initial investigation, containment actions, and escalation in accordance with the incident response process
• Monitor security event queues, analyze alerts from SIEM and other security tooling, and document findings and resolutions to support shared knowledge and continuous improvement within the Cyber Team
• Analyze existing security systems, architectures, and data flows to identify vulnerabilities, coverage gaps, or improve detection, response, or operational efficiency
• Translate business requirements into documentation, detailed functional specifications, process flows, and user stories

• Assist in developing, executing, and supporting security validation and testing activities

• Analyze trends in security events, alerts, and incidents to identify emerging threat patterns, detection gaps, or operational improvement opportunities

• Document system behavior, requirements, test results, and process changes

• Assist with security incident investigation, root-cause analysis, and post-incident review to drive improvements in detection and response capabilities
• Ensure security operations and engineering activities align with applicable compliance requirements, security frameworks (NIST 800-53, PCI-DSS) and internal policies and standards

What You’ll Need to Succeed

• Hands-on experience with security tools (SWG, CASB, ZTNA, Cloud SIEM, EDR/XDR, DLP)

• Strong analytical, problem-solving, and documentation skills

• Excellent verbal and written communication skills, ability to explain technical concepts to non-technical audiences
• Understanding of encryption, authentication, and secure protocols
• Experience supporting security control testing, or penetration testing activities

EDUCATION / EXPERIENCE / SKILLS

• High School Diploma or GED from an accredited institution
• 2-3 years of experience in cybersecurity, security operations, IT security analysis, or a related security role

PREFERRED

• Associate's or Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field

• Familiarity with security frameworks and standards (NIST 800-53, STIGs)

• Experience with AWS cloud security

• Basic experience with query languages or scripting (KQL, SPL, SQL, Python)

• Industry-recognized security certifications (GSEC, Security+, CySA+, SSCP)

Physical Demands and Working Conditions

• This role is primarily computer-based and may be performed in an office or remote work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WHAT WE OFFER

Duncan Solutions, LLC,offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:

Medical, Dental, & Vision Insurance

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)

Paid Time Off

• 10 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Military LeaveBereavement

Other Voluntary Benefits

• Life and AD&D Insurance for Employees/Spouse/Child(ren)
• Critical Illness
• Accident Insurance
• Dependent Care Flexible Spending Account (DCFSA)

This position requires the ability to obtain a government security clearance. U.S. citizenship is required. Selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.