CXEC Analyst Intern

Colgate-Palmolive; Overland Park (KS); Hybrid; USD 28,000 - 40,000; Part time

Job summary

Colgate-Palmolive is seeking a Customer Experience Service Center (CXEC) Analyst Summer Intern for Hill's Pet Nutrition to analyze service forecasting and review customer interactions. You will collaborate with Success Operations and Call Center teams to maintain KPIs and drive process improvements, impacting customer experience and issue resolution.

Duration: June 7, 2027 - August 12, 2027. The role emphasizes data analysis, KPI monitoring, and cross-functional collaboration across Commercial,

Qualifications

• Minimum 3.0 GPA.
• Enrolled in BA/BS in Business Analytics, Logistics, Supply Chain or related degree.
• Completed junior year before the internship start date.
• Graduate on or before May 2028.
• Proficient in Microsoft Excel, Word, Google Suite and have experience with SQL.
• Strong analytical and communication skills and ability to plan and prioritize.

Responsibilities

• Research best practices and benchmark KPI reporting in Contact Service Centers to optimize CX.
• Lead one key initiative with Success Operations and Call Center Leadership for continuous improvement.
• Monitor KPI performance and share insights to drive improvements.
• Develop CXEC communications about product benefits and customer experience.
• Support cross-functional projects with Commercial, Supply Chain and Logistics teams.

Skills

Strong analytical skills

Strong communication skills

Ability to plan and prioritize

Education

BA/BS in Business Analytics, Logistics, Supply Chain or related degree

Tools

SQL

Microsoft Excel

Word

Google Suite

Job description

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Job Summary:

The Customer Experience Service Center (CXEC) Analyst Summer Intern for Hill's Pet Nutrition provides critical analysis to improve service forecasting and planning by reviewing customer interactions by type and reason codes. The role collaborates between Success Operations and the Call Center teams to ensure key performance indicators are maintained by providing critical analysis that includes reviewing interaction coding, customer trends, and gaps in coverage. The position strives for process improvements to minimize service interruption, improve customer experience and support issue resolution.

Duration:

June 7, 2027 - August 12, 2027

Key Responsibilities:

• Research best practices and benchmark KPI reporting in Contact Service Centers to optimizing customer experience in Hill’s
• Work with Success Operations and Call Center Leadership to lead one key initiative to drive department continuous improvement
• Monitors performance metrics (KPI's) to understand service and efficiency trends and identify opportunities for improvement; share performance information to develop collaborative approaches to correct inefficiencies
• Develop CXEC communications that educate teams on product benefits, customer experience and increase resilience
• Support corporate projects and activities to gain understand of cross functional collaboration with Commercial, Supply Chain and Customer Service and Logistics teams

Required Qualifications:

• Minimum of a 3.0 GPA
• Currently enrolled in a BA/BS degree program in Business Analytics, Logistics, Supply Chain or related degree program
• Have completed junior year before the internship before the summer start date
• Graduate on or before May 2028
• Proficient in Microsoft Excel, Word, Google suite, and have experience with SQL
• Strong analytical skills, communication skills, and ability to plan and prioritize

Compensation and Benefits

Salary Range $25.00 - $25.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion

Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation.

For additional Colgate terms and conditions, please click here (https://www.colgatepalmolive.com/content/dam/cp-sites/corporate/corporate/en_us/corp/locale-assets/pdf/colgate-terms-and-conditions-2023.pdf) .

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