Data Analytics & Business Process Lead

Colgate; Overland Park (KS); Hybrid; USD 86,000 - 121,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Parental leave

Disability coverage

401(k) with match

Vacation days

Job summary

Colgate is seeking a Data Analytics & Business Process Lead in Overland Park, KS. Hybrid role focusing on data, workforce management, and process testing for the Customer Experience Engagement Center. You will build data solutions, dashboards, and KPI models to improve CX and operational efficiency.

The role requires 3+ years analytics, 2+ years testing, and experience with Excel, SAP, DOMO, SQL, and CCaaS. Travel up to 10% may be required.

Qualifications

• Bachelor's degree in business, IT, or related field.
• 2+ years of systems business testing.
• 3+ years experience in analytics.
• Proficiencies in Excel, Google Suite, SAP, CRM, CCaaS, DOMO, SQL.

Responsibilities

• Collaborate with cross-functional teams to develop data insights and trend reporting.
• Lead data metrics development and model staffing strategies.
• Analyze customer data to develop AI models and improve operations.
• Manage and update dashboards, KPIs, and data visualization.
• Evolve data strategy and optimize business processes.
• Lead a team to support data analytics and workflow management.
• Oversee SAP and product testing for upgrades and integrations.
• Stay updated on trends and present measurable goals to leadership.

Skills

Analytics

Data testing

AI tools

Leadership

Education

Bachelor's degree in business/IT

Tools

Excel

Google Suite

SAP

CRM

CCaaS

DOMO

SQL

Job description

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Data Analytics & Business Process Lead

Travel Required?: Travel - up to 10% of time

Posting Start Date: 9/14/26

Hybrid

No Relocation Assistance Offered

Job Number#176083 - Overland Park, Kansas, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Business Process & Operations Data Leader leads a team that manages the data, workforce management, and business process testing for the Customer Experience Engagement Center. This includes accurate data collection, processing, automation and analysis with root causes in the Customer Experience Engagement Center. This position will be the expert in finding data solutions and have the business mindset to convert insights into continuous improvement opportunities for the CXEC and business stakeholders. The Team Leader develops clear KPIs in current and emerging workstreams, models optimizing strategies across the business. This position sets targets for the team, and leads the development and management of dashboards, reporting, and data sets. This position is the Subject Matter Expert for business testing of related SAP and digital products, to include our online ordering portals.

Responsibilities

• Collaborate with cross-functional teams, including all call center departments, digital product teams, regulatory/quality, IT and marketing to develop data insights and trend reporting that solves customer pain points, pushing forward customer experience initiatives and creates operational efficiencies.
• Lead key data metrics development for optimal operational efficiencies, modeling optimal staffing strategies, setting metrics and reporting for AI tool and chatbot performance, report and evolve new and existing key metrics appropriately. Proactively champion product improvements based on timely data insights.
• Analyze customer data and identify patterns, trends, and insights to develop AI models and algorithms that improve customer service and support operations. Seek opportunities for continued efficiencies and automation of reporting. Coordinate with US Digital and Global team for streamline data management.
• Manage and update data visualization dashboards and other reports, to include validating data sets powering dashboards, creating clear KPIs and targets, ensuring strong execution and accountability, training users and improving tools based on stakeholder feedback. Ensure all department data streams are accurately flowing into Cloudbased data storage centers, with appropriate masked for internal and business partner usage and retention requirements.
• Evolve the CXEC data strategy that incorporates descriptive, diagnostic, predictive, and prescriptive categories. Assists in current / future state department analysis to identify gaps and opportunities for improvement, and optimizing business processes.
• Manage a team that supports data analytics, workforce management and business process execution including coaching, training, career planning, and performance management to help drive strong execution, accountability, and prioritization across projects and other business needs
• Lead business testing for SAP and product upgrades and roll-outs of new platforms related to order management and data analysis. Liaise with Product owners for solutions and improvements in customer facing products that CXEC supports. Log IT tickets and coordinate with IT resources. Support operations and identify root cause analysis for operational downtime related to gaps in SAP and other integrated order management platforms.
• Stay abreast of industry trends and customer needs delivering recommendations to department leadership that help identify measurable goals, strategies and tactics that push team and department priorities forward.

Required Qualifications

• Bachelor's degree in business, IT, or related field
• 2+ years of systems business testing
• 3+ years experience in analytics
• Proficiencies in systems such as Microsoft Excel, Google Suite, SAP, CRM,CCaaS, DOMO, SQL, and/or related analytical tools.
• 1+ years of experience in AI and LLM tools

Preferred qualifications

• 4+ years people management experience
• Experience in SQL and/or Domo
• 2+ years business testing in SAP production
• 3+ years experience leading call center teams or order management

Compensation and Benefits

Salary Range $86,000.00 - $121,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

• medical
• dental
• vision
• basic life insurance
• paid parental leave
• disability coverage
• participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements
• a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours)
• 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year)
• Paid sick leave is adjusted based on role and location in accordance with local laws.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions, please click here .

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