CX/UX Designer

The Institute for Corporate Productivity (i4cp); United States; On-site; USD 95,000 - 115,000; Full time

Job summary

A leading HR consultancy in the United States is seeking a Customer Experience / User Experience Designer to enhance the experience for HR leaders. The role requires strong B2B design experience and the ability to produce engaging and intuitive interactions. Ideal candidates will have a relevant degree and significant experience in CX/UX design, including proficiency in tools like Figma and Sketch. This full-time position is pivotal for shaping the digital journey of members at large organizations.

Qualifications

• Bachelor’s degree in UX/UI design, Human-Computer Interaction, or related field; or equivalent experience.
• 4+ years of professional experience in CX/UX design, preferably in a membership, SaaS, or digital services environment.
• 3+ years of experience designing B2B digital experiences.

Responsibilities

• Lead the design and optimization of the i4cp member portal and related digital experiences.
• Conduct user research, usability testing, and journey mapping to identify opportunities for improvement.
• Create wireframes, prototypes, and design mockups to communicate concepts and test ideas.

Skills

B2B experience

User research

Prototyping tools

Collaboration

Design thinking

Education

Bachelor’s degree in UX/UI design or related field

Tools

Figma

Sketch

InVision

Adobe Creative Suite

Job description

The Institute for Corporate Productivity (i4cp) Provided Pay Range

This range is provided by The Institute for Corporate Productivity (i4cp). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$95,000.00/yr - $115,000.00/yr

About i4cp

The Institute for Corporate Productivity (i4cp) is the leading authority on next practices in human resources. We produce more research than any other human capital research firm in the world, and many of the world’s most prominent organizations and HR leaders turn to i4cp to better capitalize on emerging workforce trends. Supported by a powerful community of human capital practitioners, we provide insights that help organizations better anticipate, adapt, and act in a constantly changing business environment.

Position Overview

We are seeking a Customer Experience (CX) / User Experience (UX) Designer with strong B2B experience to help shape and elevate the customer experience of our members—HR decision makers at many of the world’s largest companies. This role will play a critical part in ensuring that the i4cp member portal and other digital touchpoints deliver intuitive, engaging, and value-driven interactions, and support and expedite the broader customer experience.

As i4cp’s first CX/UX Designer, you will lead the design function for our member portal, setting processes, defining design standards, and influencing strategy across the organization. You will collaborate across teams to understand member needs, translate insights into actionable design solutions, and continuously improve the usability and accessibility of our portal. Working closely with product, engineering, marketing, and member success teams, you will deliver impactful design solutions that drive engagement and value for our members.

This role reports directly to the VP of Digital Member Experience.

Key Responsibilities

• Lead the design and optimization of the i4cp member portal and related digital experiences.
• Own the design function across the i4cp member portal experience including defining design standards, processes, and best practices.
• Partner with product, research, and member success teams to understand member needs and translate them into intuitive design solutions.
• Conduct user research, usability testing, and journey mapping to identify opportunities for improvement.
• Create wireframes, prototypes, and design mockups to communicate concepts and test ideas, and iterate toward optimal user experiences.
• Ensure design consistency with brand guidelines while championing accessibility and inclusivity.
• Monitor, measure, and analyze member engagement metrics to inform design enhancements.
• Stay current on CX/UX trends and best practices, applying them to elevate the i4cp member experience.
• Work closely with the web development team to translate designs into workable requirements and help conduct QA as part of the development process.
• Advocate for members across the organization and influence product and digital strategy through design insights.

Qualifications

• Bachelor’s degree in UX/UI design, Human-Computer Interaction, or related field; or equivalent experience.
• 4 + years of professional experience in CX/UX design, preferably in a membership, SaaS, or digital services environment.
• 3+ years of experience designing B2B digital experiences.
• Proven ability to conduct user research and translate findings into actionable design solutions.
• Strong proficiency in design and prototyping tools (e.g., Figma, Sketch, InVision, Adobe Creative Suite).
• Strong communication skills and ability to collaborate effectively with cross-functional teams.
• A portfolio demonstrating successful UX/CX projects and design thinking process. Please include a link to your portfolio in your résumé.

You’ll have the opportunity to shape the digital experience for HR leaders at the world's most respected organizations, turning insights into intuitive, engaging experiences. You’ll define design standards, influence strategy, and collaborate across teams to create meaningful experiences. And you'll do this within a mission-driven organization focused on innovation and excellence.

i4cp provides equal employment opportunity for all applicants and employees. The Company does not unlawfully discriminate on the basis of sex, sexual orientation, marital or civil partner status, gender reassignment, religion or belief, race (including color, nationality, ethnic or national origin), disability or age, pregnancy or maternity (referred to as “protected characteristics”), or any other basis protected by law.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Product Management and Design

Industries

Human Resources Services and Business Consulting and Services