CX Support Analyst: Multi-Channel Help & Solutions

Marvin-62abfd9; Eagan (MN); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Parental leave

401(k) match

Annual profit sharing

Volunteer opportunities

Wellbeing account

Brighter Days Fund

Job summary

Marvin is seeking a CX Support Analyst to provide front-line application support for customers and employees across Marvin Systems. This role handles multi-channel requests via phone, email, and chat, diagnosing issues and guiding users to effective solutions.

You'll follow standardized CX processes, document problems, and share knowledge with teams while advocating for customers. Marvin offers health insurance, holidays, parental leave, a 401(k) match, and profit-sharing opportunities.

Qualifications

• 2 Year Degree or Equivalent Experience required.
• 2 Years Technology Support Experience preferred.
• IT or Related Logical Problem-Solving Discipline expected.
• 2+ Years of Experience with Marvin Manufacturing is a significant plus.
• Strong Analytical or Process-Oriented Background preferred.

Responsibilities

• Answer, evaluate and prioritize incoming requests from employees and customers.
• Follow CX support processes including ticket response/resolution procedures.
• Identify and resolve routine user problems; escalate complex issues to supervisor or technical staff.
• Update Salesforce CRM with new user data and access changes.
• Collaborate with CX teams and assist with QA and product releases.

Skills

Multi-Channel support

Excellent communication

Team player

MS Excel

Self-motivated

Education

2 Year Degree

Tools

Salesforce

Job description

Marvin is seeking a CX Support Analyst to provide front-line application support for customers and employees across Marvin Systems. This role handles multi-channel requests via phone, email, and chat, diagnosing issues and guiding users to effective solutions.

You'll follow standardized CX processes, document problems, and share knowledge with teams while advocating for customers. Marvin offers health insurance, holidays, parental leave, a 401(k) match, and profit-sharing opportunities.