CX Strategy & Transformation Intern — AI-Driven Service

Samsung Electronics America; Plano (TX); On-site; USD 25,000 - 39,000; Part time

Job summary

Samsung Electronics America is seeking a driven CX Strategy & Transformation Intern to help consolidate customer service teams into a unified, efficient contact center. You will apply AI-driven automation concepts, map processes, and analyze data to reduce transfer costs and improve first-contact resolution.

As a current undergraduate student, you will gain hands-on experience in a high-impact strategic initiative, collaborating with cross-functional teams, and presenting insights to leadership.

Qualifications

• Pursuing an undergraduate degree in a related field.
• Familiarity with AI and automation concepts to improve processes.
• Experience with data analysis and presenting findings.

Responsibilities

• Support consolidating two customer service teams into a single CX model.
• Map workflows and identify friction points across channels.
• Prepare executive-ready proposals and impact analyses.
• Assist with AI-driven automation initiatives to reduce effort.

Skills

AI & automation literacy

Excel analytics

BI tools (Power BI, Tableau)

Process visualization (Lucidchart, Vis

Communication skills

Problem solving

Contact center/retail experience

Education

Undergraduate degree program in Business Administration/Management/Operations/SC/Analytics

Tools

Excel

Power BI

Tableau

Lucidchart

Visio

Job description

Samsung Electronics America is seeking a driven CX Strategy & Transformation Intern to help consolidate customer service teams into a unified, efficient contact center. You will apply AI-driven automation concepts, map processes, and analyze data to reduce transfer costs and improve first-contact resolution.

As a current undergraduate student, you will gain hands-on experience in a high-impact strategic initiative, collaborating with cross-functional teams, and presenting insights to leadership.