CX Services Pre-Sales Architect

CSG; United States; Remote; USD 104,000 - 168,000; Full time

Job summary

CSG is seeking a CX Services Pre-Sales Architect to drive revenue growth and partner with the Go To Market organization. This role involves consulting with customers, developing solution scopes, and facilitating implementation strategies across the CSG CX portfolio. The ideal candidate will have extensive experience in professional services for enterprise SaaS organizations, strong leadership skills, and the ability to communicate complex concepts effectively.

Benefits

Work from Home, in-office, or hybrid

Employee Belonging Groups

Healthcare: Dental, Medical, and Vision

Paid Vacation, Volunteer, and Holiday Time Off

Qualifications

• 8+ years in defining, selling, and scoping professional services.
• Experience in consulting, CX, project/program management.
• Strong understanding of project management methodologies.

Responsibilities

• Drive revenue growth by partnering with Sales Directors.
• Create customer estimates, proposals, and Statements of Work.
• Collaborate with internal teams to ensure smooth transitions.

Skills

Leadership

Collaboration

Communication

Project Management

Consulting

Education

Bachelor’s degree in business, technology, or a related field

Tools

Salesforce.com

Microsoft Dynamics

Microsoft Office

Job description

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

As a CX Services Pre-Sales Architect, you will play a key role in driving revenue growth by partnering with the Go To Market (GTM) organization to work with customers and prospects to understand their requirements, develop solution scope, associated pre-sales assets and act as a facilitator within the broader selling motion. Leveraging your expertise and industry best practices, you will serve as a trusted advisor to customers, helping them envision and plan for successful implementations of our products and services. You will provide a consultative approach to drive implementation and post go-live strategies across the entire CSG CX portfolio.

We are looking for a CX Services Pre-Sales Architect who will:

Services Pre-Sales Guidance & Scoping

• Partner with Sales Directors and Solution Engineers to position and sell professional services as part of the overall CX sales motion.
• Utilize expertise, best practices and implementation plans to properly define services scope through business and technical requirements. Lead discovery sessions to understand requirements, implementation readiness and desired outcomes.
• Translate customer needs into a clear, structured and achievable services approach, including timelines, resource needs and cost estimates.
• Own the creation of customer estimates, high-level proposals and Statements of Work (SOWs) that align with both customer needs and delivery capabilities.
• Provide accurate and timely updates to our CRM systems of record. Maintain visibility into services pipeline to relevant leaders across the Customer Success organization.
• Maintain best practices and knowledge around CX products and new product launches.

GTM Support

• Partner with and advise colleagues in the GTM organization educating and positioning the value of CX Services and associated offerings.
• Collaborate with CX leadership to evolve solution best practices to adapt to product innovations
• Proactively maintain CX Services pre-sales assets including CRM intake, high-level estimates, proposals and SOWs with accurate and timely information for products and services.

Enablement, Collaboration and Facilitation

• Work with internal teams including Build, Customer Success and Delivery to ensure a seamless transition from sales to implementation
• Assess customer and market needs and maintain services catalog of available services across Advisory, Delivery and Customer Success.

Is this opportunity right for you? We are looking for candidates who:

• Bachelor’s degree in business, technology, or a related field or equivalent education/experience.
• Proficiency in English in a business environment.
• 8+ years defining, selling, positioning, and scoping professional services for enterprise SaaS organizations.
• 8+ years of experience in consulting, CX, project/program management and/or account management
• Experience in constructing a Go-To-Market strategy for Professional Services including definition, pricing and packaging of various professional services across the value chain.
• Experience creating Statements of Work (SOW) and working with legal and procurement functions is a plus.
• Strong acumen of complex customer technology requirements and ability to translate them into existing platform architecture.
• Strong understanding of project management methodologies, software development lifecycle (SDLC), and best practices in solution delivery.
• Experience facilitating business and technical requirements discovery meetings with customer stakeholders in order to create and negotiate contracts and associated legal documentation.
• Understanding of an enterprise sales motion (sales stages etc.)
• Has worked with CRM platforms including Salesforce.com and Microsoft Dynamics.
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical audiences
• Possess strong leadership and collaboration skills with cross-functional teams.
• Ability to analyze workflow, evaluate systems, and formulate plans
• Proficiency with other Microsoft Office applications.
• Willingness to travel as needed to meet with prospects and customers in support of sales activities.

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

View More Benefits

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$104,583.88-$167,334.85

This role is eligible for a bonus opportunity.

Location(s):

United States Remote