Solutions Architect (Post Sales), Federal

Aisera; Remote (OR); Remote; USD 150,000 - 200,000; Full time

Job summary

Join a forward-thinking company as a Solutions Architect, where you’ll leverage your expertise in AI and customer implementations to drive the adoption of cutting-edge AI/ML solutions. This dynamic role involves collaborating with clients and product teams to design and optimize automation workflows tailored to their needs. With a commitment to innovation and a culture of empathy, you’ll play a crucial part in transforming customer experiences and enhancing operational efficiency. If you are passionate about technology and eager to make a significant impact in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• 5+ years in solution architecture or technical consulting.
• Experience with AI/ML-driven automation and enterprise software.

Responsibilities

• Lead end-to-end implementation of AI/ML solutions.
• Collaborate with sales and engineering teams for innovative solutions.

Skills

AI/ML-driven automation

Technical consulting

Customer success delivery

Problem-solving

Stakeholder management

Education

Bachelor’s degree in Computer Science

Equivalent work experience

Tools

ServiceNow

Salesforce

Microsoft Teams

Slack

AWS

Azure

Job description

Solutions Architect (Post Sales), Federal

US (Remote)

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role:

We are looking for a Solutions Architect with expertise in customer implementations and service delivery to join our growing team. This role is critical in driving successful deployment and adoption of Aisera’s AI/ML-powered solutions for enterprises. As a key customer-facing technical leader, you will work closely with clients, product teams, and engineering to design, implement, and optimize AI-based automation solutions tailored to business needs. Due to the nature of the work, this position requires U.S. Citizenship.

Responsibilities:

• Lead the end-to-end implementation of Aisera’s AI/ML solutions, ensuring seamless integration into customer environments.
• Act as the trusted advisor and architect for enterprise customers, aligning solutions with business requirements and technical landscapes.
• Collaborate with sales, product and engineering teams to deliver innovative solutions.
• Design and customize automation workflows, AI-powered virtual assistants, and integrations with enterprise applications (e.g., ServiceNow, Salesforce, Microsoft Teams, Slack).
• Define and document solution architectures, technical roadmaps, and best practices for AI/ML-driven implementations.
• Provide hands-on support for system configuration, API integrations, workflow configuration and troubleshooting during deployment.
• Lead technical workshops and training sessions to enable customer teams on Aisera’s platform.
• Drive continuous improvement by identifying and addressing implementation bottlenecks, optimizing system performance, and leveraging AI insights.

Basic Qualifications:

• 5+ years of experience in customer-facing solution architecture, technical consulting, or implementation roles.
• Strong background in AI/ML-driven automation, chatbot/NLP technologies, and/or enterprise software solutions.
• Experience with enterprise platforms such as ServiceNow, Salesforce, Microsoft Teams, Slack, Zendesk, AWS, or Azure.
• Deep understanding of ITSM, ITOM, or Customer Experience (CX) automation solutions.
• Proven track record in enterprise solution deployment, technical project management, and customer success delivery.
• Strong problem-solving skills with the ability to troubleshoot technical issues and optimize implementations.
• Excellent communication and stakeholder management skills, with the ability to present complex technical concepts to both technical and non-technical audiences.
• U.S. Citizenship is required
• Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience.

Preferred Qualifications:

• Experience working in AI/ML-driven SaaS companies.
• Knowledge of ITIL, DevOps, or Agile methodologies.
• Certifications in enterprise platforms (e.g., ServiceNow Certified Implementation Specialist, AWS Solutions Architect).

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

Bay Area, CA

$150,000 - $200,000 USD

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