CX Project Lead - Hybrid Customer Recovery & Feedback

Yum China Holdings; Honolulu (HI); Hybride; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Extensive benefits

Résumé du poste

Taco Bell is seeking a seasoned CX program designer to lead the design and implementation of customer recovery systems. You will partner with Digital, Technology, and cross‑functional teams to drive initiatives and meet deadlines, while also guiding a team and external vendors.

The role emphasizes strong communication skills, Salesforce administration, and the ability to map customer journeys. Hybrid work and extensive benefits are included.

Qualifications

• Strong communication skills and collaborative mindset.
• Experience with Salesforce administration and CRM systems.
• Ability to map and optimize customer journeys across touchpoints.

Responsabilités

• Lead design and implementation of customer recovery systems.
• Partner with Digital, Technology and cross‑functional teams to drive initiatives.
• Guide a team and external vendors to meet deadlines.
• Own end‑to‑end CX program lifecycle and governance.

Connaissances

Salesforce admin

Customer journey mapping

Communication skills

CX program design

Description du poste

Taco Bell, a Yum! Brands subsidiary, is seeking a seasoned CX program designer to lead the design and implementation of customer recovery systems. You will partner with Digital, Technology, and cross‑functional teams to drive initiatives and meet deadlines, while also guiding a team and external vendors.

The role emphasizes strong communication skills, Salesforce administration, and the ability to map customer journeys. Hybrid work and extensive benefits are included.