CX Program Lead — Hybrid, Salesforce & Journeys

Yum China Holdings; Honolulu (HI); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Extensive benefits

Job summary

Taco Bell is seeking a seasoned CX program designer to lead the design and implementation of customer recovery systems. You will partner with Digital, Technology, and cross‑functional teams to drive initiatives and meet deadlines, while also guiding a team and external vendors.

The role emphasizes strong communication skills, Salesforce administration, and the ability to map customer journeys. Hybrid work and extensive benefits are included.

Qualifications

• Strong communication skills and collaborative mindset.
• Experience with Salesforce administration and CRM systems.
• Ability to map and optimize customer journeys across touchpoints.

Responsibilities

• Lead design and implementation of customer recovery systems.
• Partner with Digital, Technology and cross‑functional teams to drive initiatives.
• Guide a team and external vendors to meet deadlines.
• Own end‑to‑end CX program lifecycle and governance.

Skills

Salesforce admin

Customer journey mapping

Communication skills

CX program design

Job description

Taco Bell is seeking a seasoned CX program designer to lead the design and implementation of customer recovery systems. You will partner with Digital, Technology, and cross‑functional teams to drive initiatives and meet deadlines, while also guiding a team and external vendors.

The role emphasizes strong communication skills, Salesforce administration, and the ability to map customer journeys. Hybrid work and extensive benefits are included.