CX Program Specialist

Jobtailor; Cottage Grove (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor is seeking a detail‑oriented administrator to support customer experience programs and tools, handling request tracking, updates, and resources for internal users and retail networks.

You will assist with training logistics, documentation, and feedback collection, ensuring accurate data quality and timely follow‑ups while collaborating with internal partners.

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• Minimum 2–3 years of business experience in customer service, administrative support, retail support, program coordination, customer experience, or related field.
• Customer-focused mindset with a commitment to providing responsive, accurate support.
• Strong organizational skills with the ability to prioritize work, meet established deadlines, and consistently follow through on assigned tasks.
• High attention to detail with a focus on accuracy and quality in day-to-day responsibilities.
• Clear and effective written and verbal communication skills.
• Ability to manage tasks, balance multiple priorities, and meet established deadlines.
• Comfortable learning and using customer experience tools, systems, and processes, with troubleshooting skills and a collaborative, professional approach when working with internal partners and supporting users.

Responsibilities

• Support administration of customer experience programs and tools, including request tracking, platform and user updates, meeting materials, partner follow-up, and feedback, alerts, closed-loop activity, and survey or reporting resources.
• Provide foundational support to the retail Network and internal users by responding to questions, tracking requests, supporting training logistics, updating resources, documenting follow-up needs, and escalating complex items as needed.
• Assist users with program tools and materials, and gather feedback examples that support messaging, resources, and execution.
• Maintain and update documentation, user guides, process materials, meeting resources, and support content that help users follow established customer experience processes.
• Communication, training, and enablement material updates.
• Support surveys, reporting, and data quality activities by updating recipient and user information, ensuring accuracy, documenting and resolving discrepancies, and following up or escalating with appropriate partners.

Skills

Customer Experience Support

Program Coordination

Organizational Skills

Clear Communication

Attention to Detail

Education

Associate’s Degree

Tools

Customer Experience Tools

User Guides

Meeting Resources

Job description

• Support administration of customer experience programs and tools, including request tracking, platform and user updates, meeting materials, partner follow-up, and feedback, alerts, closed-loop activity, and survey or reporting resources.
• Provide foundational support to the retail Network and internal users by responding to questions, tracking requests, supporting training logistics, updating resources, documenting follow-up needs, and escalating complex items as needed.
• Assist users with program tools and materials, and gather feedback examples that support messaging, resources, and execution.
• Maintain and update documentation, user guides, process materials, meeting resources, and support content that help users follow established customer experience processes.
• Communication, training, and enablement material updates.
• Support surveys, reporting, and data quality activities by updating recipient and user information, ensuring accuracy, documenting and resolving discrepancies, and following up or escalating with appropriate partners.

Requirements

• Associate’s degree or equivalent combination of education and experience.
• Minimum 2–3 years of business experience, preferably in customer service, administrative support, retail support, program coordination, customer experience, or related field.
• Customer-focused mindset with a commitment to providing responsive, accurate support.
• Strong organizational skills with the ability to prioritize work, meet established deadlines, and consistently follow through on assigned tasks.
• High attention to detail with a focus on accuracy and quality in day-to-day responsibilities.
• Clear and effective written and verbal communication skills.
• Ability to manage tasks, balance multiple priorities, and meet established deadlines.
• Comfortable learning and using customer experience tools, systems, and processes, with troubleshooting skills and a collaborative, professional approach when working with internal partners and supporting users.

Core Competencies

Demonstrates strong organizational skills and attention to detail while providing customer-focused support in program coordination and administrative tasks. Proficient in communication and training material updates, ensuring accuracy and quality in customer experience processes.

Highest-signal resume keywords

• Customer Experience Support
• Program Coordination
• Organizational Skills
• Clear Communication
• Attention to Detail

ATS Optimization Keywords

Hard Skills

• Documentation Management
• Data Quality Activities
• Request Tracking
• Survey Support
• Process Material Updates

Soft Skills

• Customer-Focused Mindset
• Ability to Prioritize Work
• Collaboration Skills
• Troubleshooting Skills

Certifications & Qualifications

• Associate’s Degree

Industry Keywords

• Customer Service
• Administrative Support
• Retail Support

Tools & Technologies

• Customer Experience Tools
• User Guides
• Meeting Resources