CX Product & Package Assurance Scientist (R&D)

Kraft Heinz; Glenview (IL); Hybrid; USD 78,000 - 97,000; Full time

Benefits offered by this job

Health benefits

401k

Flexible work arrangements

Paid time off

Job summary

Kraft Heinz seeks a Product & Package Assurance Scientist in Glenview, IL to lead end-to-end consumer experience benchmarking from planning to final deliverables. You will coordinate materials, fieldwork, and analysis, ensuring quality and timely outputs that guide R&D decisions.

The role requires 2+ years of consumer research experience (or a higher degree) and strong operational discipline. Hybrid work arrangement; base salary range 78k–97k with bonus eligibility.

Qualifications

• Bachelor’s degree required in Engineering, Food Science, Physical Science, Consumer Behavior/Psychology, Industrial Design, or Marketing with a strong consumer research focus; minimum 2 years of relevant experience, or Master’s with 1 year, or PhD with no relevant experience in consumer/product research or consumer experience roles supporting product development; CPG experience preferred, food & beverage a plus.
• Proven ability to execute consumer testing end-to-end (planning through reporting) with familiarity of common research, survey/testing, and analysis platforms.
• Foundational qualitative and quantitative research skills: study design, instrument development, synthesis, and storytelling.
• Growing ability to translate consumer learning into direction that informs product and package decisions.
• Strong operational discipline: prioritization, attention to detail, logistics, vendor/supplier management, and on-time delivery.
• Budget tracking and attention to detail across multiple concurrent studies.
• Ability to collaborate cross-functionally in a matrixed environment.
• Clear written and verbal communication; ability to work both independently and collaboratively.
• Ability to manage multiple priorities under guidance.

Responsibilities

• Execute benchmarking studies end-to-end, from study setup through final delivery, in line with the program’s testing plan and quality standards.
• Finalize study materials and logistics, including screener and questionnaire finalization, product procurement & review, supplier communications, and end-to-end fieldwork/shipping/technical analysis coordination.
• Through robust vendor partnerships, manage day-to-day supplier execution to ensure strong fieldwork coordination, on-time delivery, and clear issue escalation
• Analyze study outputs and synthesize the “so what” and experience drivers for R&D and product development decision-making.
• Maintain tight budget tracking for assigned studies and reconcile planned vs. actual spend.
• Share results and implications with brand-owning partners and internal stakeholders (Consumer Experience team, Product Development partners, CX Associate Directors).
• Top outcomes: 100% of the testing plan completed with rigor; data analyzed with insights/experience drivers understood; budget tracked accurately.
• Manage individual projects and workstreams with attention to prioritization, documentation, and stakeholder communication.
• Ensure compliance with data integrity and privacy requirements.

Skills

Project management

Communication

Cross-functional collaboration

Attention to detail

Budget tracking

Data interpretation

Education

Bachelor’s degree in Engineering/Science or related field

Master’s degree with 1 year experience

PhD with no relevant experience in consumer research

Tools

Survey platforms

Data analysis platforms

Job description

Kraft Heinz seeks a Product & Package Assurance Scientist in Glenview, IL to lead end-to-end consumer experience benchmarking from planning to final deliverables. You will coordinate materials, fieldwork, and analysis, ensuring quality and timely outputs that guide R&D decisions.

The role requires 2+ years of consumer research experience (or a higher degree) and strong operational discipline. Hybrid work arrangement; base salary range 78k–97k with bonus eligibility.