CX Platform Architect — Remote

Hrpliving; Alabama; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

22 days of vacation, sick, and personal time

16 hours of paid volunteer time annually

401(k) match

Comprehensive medical, dental, and vision plans

Education reimbursement

Job summary

Hrpliving is seeking a Customer Experience Software Specialist to enhance the resident experience and improve operational efficiency. This role involves optimizing customer-facing platforms and managing survey strategies.

Ideal candidates have a strong analytical background, excellent communication skills, and experience in software or multifamily services. The position offers remote flexibility and a variety of personal and professional benefits.

Qualifications

• 5+ years in software, operations, or multifamily services.
• Skilled in data analysis, with technical knowledge of CX platforms.
• Excellent written and verbal communication skills.

Responsibilities

• Develop and optimize Hawthorne’s key technology platforms.
• Drive product enhancements and manage survey strategies.
• Serve as the primary subject matter expert for CX platforms.

Skills

Customer-Centric Mindset

Data Analysis

Communication Skills

Cross-Functional Collaboration

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Yardi

Rent Café CRM

Job description

Hrpliving is seeking a Customer Experience Software Specialist to enhance the resident experience and improve operational efficiency. This role involves optimizing customer-facing platforms and managing survey strategies.

Ideal candidates have a strong analytical background, excellent communication skills, and experience in software or multifamily services. The position offers remote flexibility and a variety of personal and professional benefits.