CX Operations Leader — Training, Performance & Growth

Alorica; Bluefield (WV); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Career development

Job summary

Alorica is seeking a seasoned operations leader to manage performance against client requirements at our Bluefield, WV centers. You will supervise teams, oversee training and development, ensure client expectations are met, and manage budgeting for the operations division.

You will drive process improvements, monitor key metrics, and maintain strong communication across staff and leadership to deliver results. A Bachelor’s degree and extensive frontline leadership experience are preferred.

Qualifications

• Bachelor’s degree or equivalent work experience in business, marketing, or related field.
• Strong analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.
• Ability to coach and develop program management to drive performance.
• Experience in management and operations within customer service or call center.

Responsibilities

• Troubleshoots and creates action plans to address problems.
• Identifies process improvement opportunities to drive efficiencies.
• Monitors key metrics to meet or exceed objectives.
• Maintains effective communications with staff and senior leadership.

Skills

Analytical skills

Communication skills

Organizational skills

Problem-solving

Coaching and development

Education

Bachelor's degree in business/related field

Job description

Alorica is seeking a seasoned operations leader to manage performance against client requirements at our Bluefield, WV centers. You will supervise teams, oversee training and development, ensure client expectations are met, and manage budgeting for the operations division.

You will drive process improvements, monitor key metrics, and maintain strong communication across staff and leadership to deliver results. A Bachelor’s degree and extensive frontline leadership experience are preferred.