CX Lead

Rainfall Ventures; Richmond (VA); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Rainfall Ventures in Richmond, VA is seeking a CX Lead to join the Customer Experience team. You will be the “go-to” person for customer-facing assistance, and you will be expected to be proficient in our policies, processes, tools, and best practices.

You will help surface customer insights by logging, documenting, tracking, troubleshooting, and monitoring problems to ensure timely resolution in line with company guidelines.

Responsibilities

• Go-to person for customer-facing assistance and up-to-date information on policies, processes, tools, and best practices.

Job description

Posting Details

• Posted on November 3, 2026
• Hybrid
• Pay or shift range: $60,000 USD to $70,000 USD
• Professional
• Full-Time
• Requisition #: CXLEA003191

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Locations

Showing 1 location

8097 CO VA

5016 Monument Ave

Richmond, VA 23230, USA

Description

Looking for a job to get you out of bed?

CX is looking for a Lead to work with our Customer Experience team. This role is considered a general expert in all our functions. As a CX Lead, you will be the "go-to" person for customer-facing related assistance, and up-to-date information on all customer issues and will be expected to be proficient in our policies, processes, tools, and best practices. You will assist in surfacing customer insights by logging, documenting, tracking, troubleshooting, and monitoring problems reported by customers to ensure resolution in a timely manner consistent with company guidelines. You will be responsible for customer-facing tasks, ensuring they are fully resolved and limiting future issues from arising.

When applicable, you will work with the CX team to help with backlogged volume/customer escalations and the operations team to develop process improvements and