CX Lead - Customer Experience Champion (Hybrid)

Rainfall Ventures; Richmond (VA); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Rainfall Ventures in Richmond, VA is seeking a CX Lead to join the Customer Experience team. You will be the “go-to” person for customer-facing assistance, and you will be expected to be proficient in our policies, processes, tools, and best practices.

You will help surface customer insights by logging, documenting, tracking, troubleshooting, and monitoring problems to ensure timely resolution in line with company guidelines.

Responsibilities

• Go-to person for customer-facing assistance and up-to-date information on policies, processes, tools, and best practices.

Job description

Rainfall Ventures in Richmond, VA is seeking a CX Lead to join the Customer Experience team. You will be the “go-to” person for customer-facing assistance, and you will be expected to be proficient in our policies, processes, tools, and best practices.

You will help surface customer insights by logging, documenting, tracking, troubleshooting, and monitoring problems to ensure timely resolution in line with company guidelines.