CX Insights & Analytics Intern

Colgate; Overland Park (KS); Hybrid; USD 33,000 - 34,000; Full time

Job summary

Colgate-Palmolive, through Hill’s Pet Nutrition in Overland Park, KS, is seeking a CX Measurement Analyst Intern. You will support a global digital analytics program, helping to drive measurement strategies, dashboards, and data-driven decision making across Web and CRM platforms.

You will collaborate with the Global Digital Senior Analyst, assist with tracking, data validation, and training coordination, and contribute to insights used to optimize customer experiences.

Qualifications

• Currently enrolled in a BA/BS degree program in marketing, digital marketing, analytics, communications, computer science, business, or related field.
• Strong written and verbal communication skills.
• Ability to work independently and in a team environment.
• Familiarity with major social media platforms and best practices.
• Highly organized with attention to detail.
• Proficiency in Google Suite (Sheets, Slides, Docs).
• A passion for pets is a plus.

Responsibilities

• Assist the Global Digital Senior Analyst in executing digital measurement strategy, collating CX user feedback, and tracking key performance indicators across Web, CRM, and digital platforms.
• Support technical enablement initiatives by helping build, update, and maintain integrated analytics dashboards and visualizing user journey insights.
• Help compile data for monthly insight reviews, conduct data validation, and assist with troubleshooting data issues across global reporting tools.
• Coordinate governance and training efforts by maintaining training resources, assisting with self-serve data tool upskilling, and supporting vendor management documentation.

Skills

Communication

Teamwork

Social media familiarity

Attention to detail

Google Suite proficiency

Pet passion

Education

BA/BS in marketing or related field

Tools

Google Suite

Job description

Colgate-Palmolive, through Hill’s Pet Nutrition in Overland Park, KS, is seeking a CX Measurement Analyst Intern. You will support a global digital analytics program, helping to drive measurement strategies, dashboards, and data-driven decision making across Web and CRM platforms.

You will collaborate with the Global Digital Senior Analyst, assist with tracking, data validation, and training coordination, and contribute to insights used to optimize customer experiences.