CX & Dispatch Operations Lead — Growth & Membership

A-ADVANCED SEPTIC SERVICES INC; Auburn (WA); Vor Ort; USD 100.000 - 125.000; Vollzeit

Benefits dieser Stelle

Company Paid Medical for Employees

Dental Insurance

Vision Insurance

401(k) – 4% Company Match

Paid Time Off Plans

Paid Holidays

Zusammenfassung

A Advanced Septic and Construction Services in Auburn, WA is seeking an Internal Operations Lead to manage CSR and dispatch teams, oversee the customer experience from inquiry to completion, and ensure effective communication among customers, sales, and service technicians.

You will lead agency coordination for lead generation, support the growth of the membership program, and coach teams to maintain high scheduling and service standards.

Qualifikationen

• Experience leading CSR and dispatch teams in a service business.
• Strong coaching, communication, and organization skills.
• Ability to manage changing schedules and priorities while maintaining clear customer communication.
• Experience coordinating agencies or vendors and evaluating lead generation results.

Aufgaben

• Lead CSR and dispatch teams, manage daily activities and performance.
• Oversee scheduling to match jobs with technicians and capacity.
• Ensure accurate customer records and handoffs in CRM.
• Coordinate agency relationships and lead-generation campaigns.
• Develop and grow the membership program.

Kenntnisse

CSR leadership

Dispatch coordination

Customer service management

Tools

ServiceTitan

Jobbeschreibung

A Advanced Septic and Construction Services in Auburn, WA is seeking an Internal Operations Lead to manage CSR and dispatch teams, oversee the customer experience from inquiry to completion, and ensure effective communication among customers, sales, and service technicians.

You will lead agency coordination for lead generation, support the growth of the membership program, and coach teams to maintain high scheduling and service standards.