CX Channel Sales Specialist

Zoom; United States; Hybrid; USD 151,000 - 330,000; Full time

Job summary

Zoom is seeking a Strategic Channel Manager with CX/CCaaS focus to lead onboarding and nurturing of CX partners and drive indirect sales revenue. You will recruit, onboard, and empower partners that specialize in CX solutions, building relationships with TSD partners and expanding Zoom’s CX portfolio globally.

The role requires deep CX/CCaaS experience, strong partner management, and the ability to analyze market trends to identify growth opportunities; a hybrid/remote work model is supported,

Qualifications

• 5+ years CX / Cloud (CCaaS) channel creation experience.
• Develop and maintain solid relationships with TSD channel partners to drive sales and meet revenue targets.
• Understanding of the competitor market in CX tech.
• Experience in Regional Channel Management - with Customer Experience technologies.
• Experience with Contact Center and Partner Channels as well as larger NSPs.
• Develop, execute sales strategies for Partner programs, operations & sales enablement.
• Able to analyze sales data and market trends to identify opportunities for growth.
• Able to build and execute on go-to-market strategies.

Responsibilities

• Develop CX channel partner regional strategy including managing focus partners, recruiting new partners and growing indirect sales revenue.
• Build business plans with focus and growth partners to drive Zoom adoption in CX portfolio.
• Collaborate with Partners to leverage existing contracts for Zoom’s CX platform.
• Execute sales training and provide marketing support.
• Track sales pipeline, bookings against quota and attainment thereof.

Skills

CX/CCaaS channel

TSD channel partners

Competitive landscape

Regional channel mgmt

Contact Center channels

Go-to-market

Sales enablement

Job description

What you can expect

We are seeking a talented Strategic Channel Manager with deep specialized experience in Customer Experience (CCaaS). You will have an in-depth knowledge and understanding of the industry and CX market. This person will have in-depth experience in onboarding and leading partners specializing in Customer Experience sales. This role will execute on the identification, recruitment, on-boarding and nurturing of CX specialized partners. The role will enhance sales revenue by building relationships with TSD partners.

About the Team

The dynamic Zoom sales team drives company success by delivering cutting-edge communication solutions worldwide. They engage passionately, forming strategic partnerships and adopting a customer-centric approach to expand Zoom’s global presence and maximize virtual collaboration for businesses.

Responsibilities

• Developing a CX channel partner regional strategy that includes managing focus partners, recruiting new partners and growing indirect sales revenue
• Building business plans with focus partners and growth partners to drive Zoom adoption in the extending and expanding CX portfolio
• Working closely with current and new Partners to capture and leverage existing contracts for Zoom’s growing CX platform
• Executing sales training and provide marketing support
• Tracking sales pipeline, bookings against quota and attainment thereof

What we’re looking for

• 5+ years CX / Cloud (CCaaS) Channel creation experience
• Develop and maintain solid relationships with TSD channel partners to drive sales and meet revenue targets.
• Understanding of the competitor market
• Have experience in Regional Channel Management - with Customer Experience technologies
• Able to showcase experience in Contact Center and Partner Channels as well as larger NSPs
• Develop, execute sales strategies for Partner programs, operations & sales enablement
• Able to analyze sales data and market trends to identify opportunities for growth
• Able to build and execute on go-to-market strategies

Salary Range or On Target Earnings

$150,700.00 - $329,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar.

Anticipated Position Close Date:

11/30/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
• Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

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