CX Automation & Zendesk Ops Specialist

Menlo Ventures; New York (NY); Hybrid; USD 82,500 - 99,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible paid time off

Company-paid professional coaching

Equity for all employees

401(k) match

Job summary

Menlo Ventures is seeking a Tooling Specialist to join the Client Experience team in New York City. This role focuses on improving operational processes and enhancing tools used to maintain high standards of customer service.

The ideal candidate will have experience in Zendesk and strong skills in data analysis using Excel and Google Sheets. This position offers a hybrid work model with a competitive compensation package, including a base salary range of $82,500 to $99,000.

Qualifications

• Prior experience at a financial institution, preferably in customer experience or operations.
• Experience in Zendesk is required.
• High proficiency in Excel/Google Sheets, with experience in data analysis.
• Ability to learn quickly and problem-solve on the fly with little guidance.
• History of improving processes that increased team performance.

Responsibilities

• Administer daily Zendesk operations and upkeep.
• Troubleshoot operational issues and investigate root causes.
• Identify and suggest improvements to operational processes.
• Maintain tools used by the client experience team.
• Collaborate with external partners to improve tools and processes.

Skills

Zendesk

Excel

Google Sheets

Data analysis

Problem-solving

Process improvement

Job description

Menlo Ventures is seeking a Tooling Specialist to join the Client Experience team in New York City. This role focuses on improving operational processes and enhancing tools used to maintain high standards of customer service.

The ideal candidate will have experience in Zendesk and strong skills in data analysis using Excel and Google Sheets. This position offers a hybrid work model with a competitive compensation package, including a base salary range of $82,500 to $99,000.