CWM Front End Shift Supervisor

Community Food Co-op; Bozeman (MT); On-site; USD 42,000 - 52,000; Full time

Job summary

Community Food Co-op in Bozeman, MT is seeking a Front End Shift Supervisor to lead daily operations on the floor, manage priorities, and support the team. The role requires strong cash handling, customer service and adherence to store policies.

As PIC, you will coordinate with managers, ensure accurate checkout, assist customers, and uphold SNAP and alcohol regulations. A flexible schedule and physical duties are part of the job.

Qualifications

• Retail food service experience preferred.
• General computer literacy required.
• Ability to lift up to 30 lbs (50 lbs occasionally).
• Able to stand for long periods and bend/twist repeatedly.
• Flexible schedule including mornings, evenings, weekends.

Responsibilities

• As PIC, manage daily shift flow, priorities and breaks.
• Assist with problem-solving and customer service during shift.
• Coordinate inventory and financial accuracy with Managers.
• Ensure accurate checkout, pricing and PLU entries; escalate as needed.
• Comply with SNAP/EBT and alcohol regulations.
• Assist customers to become members and process membership forms.
• Lead Co-Go process for online orders and curbside pickups.
• Maintain store security during opening/closing and monitor for theft.
• Stock shelves and rotate products; perform temperature checks.

Skills

Retail food service experience

General computer literacy

Physical stamina

Standing for long periods

Flexible schedule

Tools

POS system

Excel

Job description

General Responsibilities of Co-op Shift Supervisor positions

• Consistently demonstrate and encourage efficient, accurate and effective habits and task management.
• Help to create and maintain a positive, professional, and productive work environment even in challenging situations.
• Train and coach new and other employees, use and maintain knowledge of department protocols and procedures and current training materials.
• Be an available resource for staff on all current Co-op and department policies, procedures, and job-related tasks when on shift.
• Participate in the Co-op’s Coaching and Correction program via verbal coaching and redirection of the team members as needed.
• Serve as communication link between staff and department managers; communicate department and all personnel-related issues to the Front End Service Manager or Front End Assistant Manager promptly.
• Check and respond to work emails in a timely manner.
• Behave in accordance with the Co-op’s Conduct Commitment; report any received complaints of harassment and discrimination to a manager, the HR Manager, or the GM.

Specific Responsibilities of Front End Shift Supervisor

• As Person in Charge (PIC), manage daily shift flow, team priorities, and breaks to meet the needs of the business.
• Be available for and assist with problem-solving throughout shift, including customer service needs.
• Work with Managers using established systems to ensure inventory and financial accuracy through regular data maintenance and other activities.
• Check out all purchases efficiently and accurately, ring prices and PLUs correctly and into the appropriate department. Help others fix mistakes; call managers for assistance as needed.
• Comply with government regulations regarding SNAP benefits/EBT cards, and alcohol sales.
• Assist customers in becoming members by providing information, selling memberships, and completing membership forms.
• Provide information to the Scan Department regarding price discrepancies.
• Understand and implement Special Order purchasing according to policy; be available to assist with Special Order questions.
• Be familiar with Store Solutions in case of emergencies or other store-related issues working with other on-duty Managers or Shift Supervisors.
• Keep an eye out for theft; stay current on Co-op shoplifting procedures and policies and assist with suspected shoplifting situations.

Cash Responsibilities

Both opening and closing:

• Ensure that the key to the count room and cash drawers is always secure and never shared.
• Maintain security of store during shift, ensuring that store is opened and closed following security procedures; ensure that cash cabinet remains locked.
• Count and verify accuracy of cash box and all drawers, complete excel logs and ensure cash is always secure.

Co-Go (Online Order fulfillment) Duties

• As PIC, lead Co-Go process throughout shift; direct Co-Go pickers as needed to ensure orders in queue are being filled in a timely and accurate manner.
• Provide excellent, proactive service answering Co-Go customer phone calls and emails, resolving issues with orders, and handling challenging customer situations.
• Review, prioritize, and manage curbside orders as they are placed.
• Remain informed utilizing communication log; communicate effectively with teammates, Managers, ROPs Director, Scan, and Produce Staff to ensure smooth operations.
• Select online order items in a timely, efficient, and careful manner following the Co-Go standards to ensure order quality.
• Use a digital tool in selecting and check-out processes, communicate, document, and troubleshoot issues.
• Properly bag and/or package orders, safely transport to and from staging area, and load orders to customer vehicles.
• Organize, clean, and prepare staging area(s); comply with company regulations/standards for product freshness, food safety, and sanitation.
• Work independently in a fast-paced work environment which requires detailed work and accuracy.

Other

• Ensure shelves/coolers are fully stocked and rotated as assigned; complete temperature checks following protocols
• Complete other duties as assigned.

Qualifications

• Experience or demonstrated ability to successfully meet all expectations listed above including purchasing and training. Retail food service experience preferred.
• General computer literacy.
• Ability to lift up to 30 lbs. throughout shift, occasionally up to 50 lbs.; ability to lift product overhead and/or climb ladders with product.
• Ability to stand for long periods and to bend and twist repeatedly.
• Ability to work a flexible schedule to meet the needs of the business; early mornings, daytime, evenings, holidays, and weekend shifts may be required.