Front End Supervisor - Starting Wage $21.03

East End Food Co-op; Pittsburgh (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Job summary

East End Food Co-op in Pittsburgh is seeking a Customer Service Supervisor to provide exemplary service and ensure smooth operations during shifts. The ideal candidate should have at least 2 years in customer service, a friendly demeanor, and the ability to handle multiple tasks efficiently.

Responsibilities include supervising staff, addressing customer inquiries, and maintaining store security. Leadership potential and strong communication skills are critical for success in this role.

Qualifications

• Must enjoy interacting with and serving the public.
• Ability to handle multiple demands and stay calm under pressure.
• At least 2 years customer service experience.

Responsibilities

• Provide exemplary customer service to both customers and staff.
• Oversee department staff members and provide direction as needed.
• Monitor store to ensure customers are receiving assistance.

Skills

Customer service skills

Organizational skills

Leadership potential

Conflict resolution skills

Attention to detail

Tools

Point of Sale system

Microsoft Word

Microsoft Excel

Internet research skills

Job description

Description

Purpose

To ensure prompt, friendly, courteous customer service and smooth, consistent, store-wide operations during designated shifts by providing supervision and direction to EEFC employees on duty.

Responsibilities

I. General

• Follow the Core Values as defined by EEFC’s Core Value statement.
• Provide exemplary customer service to both customers and staff.
• Accurately communicate what the Co-op is and the process for becoming a member.
• Familiarity with store layout, products, and services.
• Familiarity and understanding of emergency procedures.
• Stay up to date with current storewide and departmental communications, policies, notices, and logs.
• Abide by Co-op policies as delineated in the Employee Handbook.
• Willingness and ability to learn to meet the changing needs and requirements of the job.

II. Supervisory

• Perform floor monitoring duties as directed by managers.
• Oversee department staff members and direct as needed.
• Assist the manager with training and evaluating.
• Maintain confidentiality.
• Troubleshoot equipment breakdowns using established departmental procedures.
• Model a superior and professional work ethic by following/upholding policies consistently as outlined in the Employee Handbook and the Supervisor’s Code of Conduct.
• Make judgment calls as necessary to assure the welfare of customers, the staff and the store.
• Share customer feedback with appropriate department managers.
• Perform other tasks as assigned by the departmental manager.

III. Departmental - Customer Service and Cashiering

• Monitor store to ensure customers are receiving assistance where needed.
• Answer customer questions and complaints or refer to appropriate staff.
• Issue refunds to customers for returned items and properly dispose of returns.
• Thorough understanding of cashier job description and position. Fill in as a cashier as schedule requires.
• Thorough understanding of customer service representative job description and position. Fill in as a customer service representative as schedule requires.

IV. Departmental – Store Appearance

• Front and face or stock "hot spots" during shift as needed.
• Clean up spills. Keep store in clean, orderly condition during shift.
• Condition displays and assist with merchandising in all departments.
• Assure that sidewalks, parking lot ramp, and aisles of store are clear of seasonal/waste/hazardous clutter and debris.

V. Departmental – Store Security

• Organize and oversee the storewide floor monitoring process.
• Perform hourly floor walks to ensure the safety of the business.
• Maintain awareness of total floor staffing and assign tasks where required.
• Take responsibility for customer and staff emergencies and injuries, and conduct incident reporting according to procedure.
• Take responsibility for shoplifters, disorderly customers, or other disruptive activities with appropriate action as outlined in policy or by management.
• Operate, capture, record, and transfer information for the store security system.
• Properly document incident reports, emergencies, discrepancies, irregularities, and other issues as needed.

Requirements

Required Skills and Qualifications:

• Must enjoy interacting with and serving the public.
• Must have a friendly and outgoing personality and a positive attitude.
• Retail or other experience serving the public.
• Ability to handle multiple demands and stay calm.
• Professional appearance and behavior.
• Accuracy and attention to detail.
• Ability to handle multiple demands and stay calm.
• The ability to learn the computer Point of Sale system on the register.
• The ability to be reliable for regular scheduled shift work.
• Willingness to work weekends and holidays.
• Excellent communication skills.
• Organized and methodical in action.
• Excellent trouble shooting skills. Logical problem solving skills.
• Conflict resolution skills.
• Ability to successfully master the varied and numerous tasks of the Cashier and Customer Service Representative positions.
• Familiarity with natural foods and co-op's information resources.
• At least 2 years customer service experience.
• Demonstrated leadership potential, including the ability to take lead responsibility for the store while working.
• Basic proficiency in Microsoft Word, Excel, Access and internet research skills.
• General mobility requirements include the ability to: stand or sit for several hours at a time; lift up to 25 lbs.; twist, turn, squat, and bend; do repetitive motions; visually read fine print; visually read a computer screen for long periods of time.

Desired Skills and Qualifications:

• At least 5 years customer service experience.
• At least 2 years managerial experience.
• Previous cash handling experience.
• Conflict resolution training and certification.