CWAC Front Desk Associate (Part Time)

Cullman City Parks & Recreation; Cullman (AL); On-site; USD 20,664 - 27,552; Part time

Job summary

Cullman City Parks & Recreation is hiring for a part-time customer service role at the fitness center. Duties include representing the brand, managing memberships, and ensuring exceptional service for visitors and members.

The ideal candidate should possess a High School Diploma/GED, experience in customer service, and a valid driver’s license. This is a part-time and hourly position with responsibilities that include front desk operations and member engagement.

Qualifications

• Minimum one year experience in fitness center customer service or related fields.
• Possess a valid driver’s license.
• Must pass background checks and drug screening.

Responsibilities

• Represent the CWAC brand with high-level customer service.
• Document daily activity of member applications and inquiries.
• Administer front desk operations including membership sales.

Skills

Customer service

Sales experience

Clerical skills

Education

High School Diploma/GED

Job description

Qualifications

High School Diploma/GED and at least one year of experience in fitness center customer service, clerical and/or sales related experience, and childcare. Possess a valid driver’s license. Must meet Park Board employment and physical standards, which includes a background check, drug and alcohol screening. Experience and training which demonstrates the knowledge, skills and aptitude to perform the defined duties.

Compensation

Part Time / Hourly

Mission Statement

Cullman Parks, Recreation, & Sports Tourism is dedicated to improving quality of life through exceptional parks, facilities, events, and recreational opportunities for all.

Performance Responsibilities

• Represents the CWAC brand while providing a high level of customer service to visitors and members.
• Documents and reports daily activity of day-pass sells, new membership applications, and canceled memberships.
• Maintains professional internal and external relationships in keeping with CPRST core values.
• Administers opening and closing responsibilities for the front desk.
• Assist facility management in handling membership conflict resolution.
• Upholds the integrity of the membership by having all member and guest check-ins when entering the facility.
• Signs up new members, making sure new members and potential members fully understand all the benefits various memberships have to offer.
• Works closely with new members to ensure all questions are accurately answered and they have a clear understanding of facility procedures and conduct rules.
• Escorts membership leads on facility tours communicating the features and benefits of facility.
• Tracks new membership leads and follows up with prospects in order to close on membership sales.
• Maintains persistent check of front desk money handling standards to ensure standards are in keeping with CPRST Cash Handling Policy and Procedures.
• Maintains persistent check of front desk service standards to assure standards are in keeping with CWAC customer service guidelines.
• Answers phone calls in professional manner, answers questions, and connects call to appropriate staff member or manager when necessary.
• Assist the CWAC Assistant Director in maintaining front desk inventory of all front desk office supplies, membership key fobs, day pass arm bands, new member files, pro-shop merchandise, staff shirts and any other items that relate to front desk operations.
• Works with the CWAC Membership Specialist in conducting new member file audits.
• Attends all meetings as required by superiors.
• Works with team members in order to reach monthly, quarterly, and yearly goals.
• Establishes and maintains sound business and financial procedures in accordance with Federal and State laws, and CPRST system policies.
• Exhibits a high level of professionalism and ethics working amicably with the Park Board, the Executive Director, Administrators, Supervisors, Personnel and Community.
• Exhibits proficiency in written and oral communication.

Working Environment

This work area is well lighted, ventilated and heated. Occasionally work outdoors where there is a potential to be exposed to various weather conditions.

Physical Demands

Work is performed both inside and outside and requires the physical and mental ability to handle large crowds, multi-task and operate a computer. Work also requires moderate lifting and the ability to walk, stand, bend, and sit while performing various job duties.