CVP, National Account Executive (NAE) - West Region

New York Life Insurance Co.; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

New York Life Insurance Co. is seeking a National Account Executive (NAE) to strategically manage large and complex national accounts.

You will drive revenue through deep client engagement, consultative partnerships, and cross-sell opportunities, with up to 25% travel and a preferred location in Pacific/Mountain time zones or Texas. Lead annual plans for persistency and profitability, oversee onboarding of new cases, and coordinate with underwriting, claims, and sales to deliver superior

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 5 years in Account Management or Underwriting.
• Group Life & Health Sales License required.
• Financial and analytical acumen with strong presentation skills.
• Competitive market insight into group insurance products and strategies – Absence, Life, and Supplemental Health.

Responsibilities

• Strategic account management with deep client relationships.
• Develop annual books of business plans for persistency and profitability.
• Participate in pre-sale meetings and support sales teams.
• Oversee onboarding of new cases and cross-coverage implementations.
• Manage service requests and client communications through account lifecycle.
• Lead quarterly client meetings and pursue upsell opportunities.
• Coordinate renewals with underwriting, claims, and sales.

Skills

Account management

Underwriting

Sales license

Presentation skills

Financial analysis

Market insights

Education

Bachelor's degree or equivalent

Job description

Location Designation: Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:

The National Account Executive (NAE) is responsible for strategic management of large and/or complex national accounts. This role focuses on driving revenue through deep customer engagement, consultative partnership, and the sale of additional products and services. The NAE leads the development and execution of account strategies, oversees implementation for new and expanding business, and plays a critical role in maintaining persistency, profitability, and customer satisfaction.

Travel up to 25% is required.

Preferred candidate location is within the Pacific or Mountain time zones, and/or Texas.

What You’ll Do:

• Strategic Account Management: Manage a disciplined engagement process including goals, strategies, and tactics to grow and retain a book of business. Develop deep, trust-based relationships that support a consultative partnership with customers. Act as a strategic advisor, ensuring alignment to customer objectives and evolving business needs.
• Book of Business Management: Build and execute annual plans to achieve targets for persistency, profitability, renewals, and referrals. Maintain strong ownership of results and demonstrate urgency to exceed performance expectations. Promote new products, initiatives, and value-added services across assigned accounts.
• Pre-Sale and Sales Support: Participate in pre-sale meetings and finalist presentations. Partner with Sales Representatives to enhance producer relationships and improve sales success rates. Identify and develop credible referral opportunities.
• Implementation & Onboarding Oversight: Lead onboarding of new sold cases and additional lines of coverage. Establish expectations with clients and producers regarding contract provisions and requirements. Coordinate cross functional partners to ensure accurate and timely case installation. Collaborate closely with the National Account Service Representative to maintain smooth administrative setup.
• Service Administration & Issue Resolution: Oversee service requests, issue resolution, contract changes, and administrative inquiries in partnership with the Service Representative. Maintain proactive communication with clients and producers throughout the lifecycle of the account.
• Ongoing Client & Producer Engagement: Plan and lead quarterly client meetings with proactive, strategic agendas. Monitor changes in client needs, HR priorities, and corporate environments to anticipate emerging opportunities. Support annual enrollment planning and execution. Identify and pursue additional lines of coverage and cross sell opportunities.
• Renewal Strategy & Execution: Coordinate renewal deliverables across underwriting, claims, and sales. Leverage trends and financial analysis to deliver meaningful product and performance insights. Identify rate guarantee extension opportunities well in advance of renewal. Lead postmortem analyses for any cancelled cases to drive organizational learning.

What You’ll Bring:

• Bachelor's degree or equivalent experience required.
• Minimum 5 years in Account Management or Underwriting.
• Group Life & Health Sales License required.
• Financial and analytical acumen with strong presentation skills.
• Competitive market insight into group insurance products and strategies – specifically Absence, Life, and Supplemental Health.

Colorado Statement:

It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.

Pay Transparency

Salary range: $90,000 - $100,000 base salary + bonus + incentive compensation

Overtime eligible: Exempt

Discretionary bonus eligible: No

Sales bonus eligible: Yes

The actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.