Customs Trade Specialist - 3rd Shift

FedEx Group; Indianapolis (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Import Coordinator to manage documentation for US Customs. This role involves ensuring compliance with international regulations, providing exceptional customer service, and collaborating with various stakeholders. The ideal candidate will possess strong data entry skills, excellent communication abilities, and a knack for problem-solving. This position offers the flexibility of remote work while requiring proximity to Indianapolis, IN. Join this innovative team and contribute to a vital aspect of global trade operations.

Qualifications

• Minimum 6 months work experience required; 12 months preferred.
• CCS and/or Broker's license preferred.

Responsibilities

• Coordinate documentation for US Customs and Government Agencies.
• Provide impeccable customer service and resolve Customs issues.
• Maintain shipment documentation in compliance with regulations.

Skills

Data entry/keyboard skills

Excellent verbal and written communication skills

Strong organizational skills

Problem-solving skills

Ability to handle high-volume, time-sensitive work

Interpersonal skills

Education

HS Diploma or GED

Tools

MS Office

Outlook

Job description

Job Responsibilities

1. Coordinate documentation required by US Customs and Government Agencies for the entry of goods into the US on behalf of importers.
2. Provide impeccable customer service.
3. Process commodities requiring specialized processing to reduce risks of liquidated damages and penalties, including classification and application of proper duty preferences.
4. Obtain correct classification of goods for customs release using databases, SOPs, tariff books, internet, or customs resources.
5. Enter data and process various import-related documentation for submission to US Customs, handling all PGAs (Participating Government Agencies).
6. Maintain and keep current all shipment documentation in compliance with record-keeping requirements.
7. Adhere to all international importing and exporting regulations.
8. Collaborate with internal staff, departments, FedEx operating companies, customers, and government agencies to deliver high-quality service.
9. Process agency brokerage shipments and handle remote filings as needed.
10. Perform entry reconciliations and entry reviews as required.
11. Follow up on Customs matters and resolve issues promptly.
12. Perform other duties as assigned.

Qualifications

• HS Diploma or GED required; industry experience preferred.
• Minimum 6 months work experience required; 12 months preferred.
• Data entry/keyboard skills required.
• CCS and/or Broker's license preferred.
• Proficiency in MS Office, Outlook, and office equipment.
• Excellent verbal and written communication skills.
• Strong organizational, interpersonal, and problem-solving skills.
• Ability to handle high-volume, time-sensitive work independently.
• Ability to interact effectively with customers, carriers, brokers, government agencies, and internal teams.

Preferred Qualifications

• Work hours: Monday through Thursday, 9 PM to 7:30 AM.
• Position is remote but requires proximity to Indianapolis, IN.

Additional Details

• Pay: $21.21 per hour.
• FedEx Logistics offers comprehensive freight forwarding, customs brokerage, and trade services globally.
• Equal opportunity employer committed to diversity and inclusion.