Customs Trade Specialist

FedEx; Tennessee; Hybrid; USD 29,000 - 41,000; Full time

Job summary

FedEx Logistics in Memphis, TN, is seeking an import documentation specialist responsible for coordinating U.S. Customs documentation for entry of goods. You will provide impeccable customer service and handle agency filings, classifications, and compliance tasks.

The role requires data entry, strong communication, and knowledge of tariff schedules. This hybrid position offers visibility across internal teams and government agencies, with a pay range of hourly 21.14–29.59.

Qualifications

• Minimum 12 months industry experience preferred
• Excellent written and verbal communication skills
• Ability to work with multiple systems and reference materials

Responsibilities

• Coordinate documentation for US Customs/government agencies for entry of goods into the US.
• Provide impeccable customer service
• Process agency brokerage shipments and handle remote filings as needed
• Maintain and keep current shipment documentation in compliance with record keeping requirements
• Follow up on Customs matters and resolve problems
• Adhere to all importing/exporting regulations
• Work with internal staff, carriers, brokers, government agencies, and customers to deliver high level service
• Perform entry reconciliations as needed
• Ensure all policies are followed

Skills

Data entry

Customer service

Communication skills

Problem solving

Organizational skills

Interpersonal skills

Education

HS Diploma or GED

Tools

Tariff schedules

Job description

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.

Provide impeccable customer service

May process commodities that have been identified and isolated as requiring specialized processing to reduce the risk of liquidated ages and penalties through classification and the applications of proper duty preference.

Obtain correct classification of goods for customs release from database, SOP’s, tariff book, internet or customs.

Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA’s (participating Government Agencies)

Maintain and keep current all shipment documentation in compliance with all record keeping requirements.

Adhere to all international importing and exporting regulations.

Work closely with other internal staff, departments, other fedex opcos, customers and government agencies to deliver high level of service to customers.

Process agency brokerage shipments.

May handle remote filings

Performs entry reconciliations as needed

Ensure all government and organizational policies are followed.

Follow up on Customs matters and resolve problems.

Performs entry reviews as needed

Performs other duties as assigned. Paid Training Provided.

HS Diploma or GED required. Minimum of 12 months of industry experience preferred. Minimum of 6 months work experience required.

A minimum of one (1) year of experience using computer systems in a professional, educational, or comparable environment with the ability to perform routine tasks such as data entry, document creation, navigation of standard software applications, and operation of basic office equipment.

Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills.

Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.

Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.

Knowledge of customs regs, harmonized tariff schedules preferred.

Preferred Qualifications:

Location: This is a Hybrid role located in Memphis TN. Must meet the reequipments in the listed in the job description. Shift Information: Monday to Friday 8:00am - 4:30pm.

Pay Transparency:

Pay: Total Base Pay Range 21.14 - 29.59 USD Hourly

Additional Details: Minimum of 6 months work experience required.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.