Customs Trade Coordinator - S3

FedEx Logistics; Indianapolis (IN); Hybrid; USD 30,000 - 32,000; Full time

Job summary

FedEx Logistics is seeking a documentation coordinator to handle US customs requirements for goods entry, provide top-tier customer service, and classify items for release. This role emphasizes data entry, multi-system work, and coordination with brokers and government agencies.

Qualifications include a HS diploma or GED and at least 6 months of experience; strong MS Office and Outlook skills are essential. Evening shift with potential overtime and some remote work per policy.

Qualifications

• HS Diploma or GED required. No industry experience required. 6 months work experience preferred.
• Data entry/keyboard experience required. Working knowledge of MS Office and Outlook using multiple screens.
• Excellent communication skills, verbal and written. Strong organizational and interpersonal skills; problem solving.
• Able to handle high volumes, time-sensitive work, and work with multiple systems.

Responsibilities

• Coordinate documentation required by US Customs/Government Agencies for entry of goods into the US.
• Provide impeccable customer service.
• Obtain correct classification of goods for customs release from databases, SOPs, tariff book, or internet.
• Data entry and processing of import-related documentation for submission to US Customs.
• Maintain and keep current shipment documentation in compliance with record keeping requirements.
• Adhere to all international importing and exporting regulations.
• Work with internal staff, FedEx operations, and customers to deliver high level of service.
• Process agency brokerage shipments and may handle remote filings.
• Ensure all policies followed and perform other duties as assigned.
• Paid training provided.

Skills

Data entry

MS Office

Communication

Organizational skills

Problem solving

Education

HS Diploma or GED

Tools

MS Office

Outlook

Job description

Responsibilities

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.

Provide impeccable customer service.

Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.

Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies).

Maintain and keep current all shipment documentation in compliance with all record keeping requirements.

Adhere to all international importing and exporting regulations.

Work closely with other internal staff, departments, other FedEx operations, and customers to deliver high level of service to customers.

Process agency brokerage shipments.

May handle remote filings.

Ensure all government and organizational policies are followed.

Performs other duties as assigned.

Paid Training Provided.

HS Diploma or GED required. No industry experience required. Minimum of 6 months work experience preferred.

Data entry/keyboard experience required. Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows.

Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving skills.

Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.

Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.

Preferred Qualifications

Strong attention to detail, work ethic and computer skills, data entry, 10-Key, MS office Suite -Word, Excel, Outlook, SharePoint, PowerPoint, and MS Teams. You must be within 50 miles of the listed location to be considered. This is role variable remote, with some work from home opportunity and some in the office work, dependent on company policy.

Pay Transparency

Pay: $21.85 to $22.43

Additional Details

Shift: 9pm to 5:30am Monday- Friday Eastern time. Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary.

For details on our comprehensive benefits.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

Know Your Rights

Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.