Customs Trade Agent

FedEx Ground; Arkansas; Hybrid; USD 25,000 - 30,000; Full time

Job summary

FedEx Logistics in Arkansas is seeking a documentation coordinator to manage entry paperwork for US customs on behalf of importers, ensuring accuracy and compliance.

The role involves data entry across multiple systems, strong communication, and adherence to regulations. This hybrid role requires residency within 50 miles of the location and offers paid training.

Qualifications

• HS Diploma or GED required.
• No extensive work experience required; training provided.
• At least 1 year of experience using computer systems for data entry, document creation, and navigation of standard software applications.

Responsibilities

• Coordinate documentation required by US Customs for entry of goods on behalf of importers.
• Provide impeccable customer service to clients and internal teams.
• Obtain correct classification of goods for customs release from databases, SOPs, tariff books, or internet resources.
• Data entry and processing of import-related documentation for submission to US Customs; may handle limited PGA's.
• Maintain and keep current all shipment documentation in compliance with record-keeping requirements.
• Adhere to international importing regulations and company policies.
• Work closely with other internal staff to deliver high-level service.
• Process agency brokerage shipments.

Skills

Data entry

Customer service

Communication

Time management

Independent work

Attention to detail

Education

HS Diploma or GED

Tools

Microsoft Excel

CRM systems

Job description

• Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.
• Provide impeccable customer service
• Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
• Data entry and processing of various import related documentation for submission to US Customs and may handle limited PGA's (participating Government Agencies)
• Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
• Adhere to all international importing regulations.
• Work closely with other internal staff and departments to deliver high level of service to customers.
• Process agency brokerage shipments.
• Ensure all government and organizational policies are followed.
• Performs other duties as assigned. Paid Training Provided.
• HS Diploma or GED required. No industry experience required. No work experience required.
• A minimum of one (1) year of experience using computer systems in a professional, educational, or comparable environment with the ability to perform routine tasks such as data entry, document creation, navigation of standard software applications, and operation of basic office equipment.
• Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills.
• Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.
• Ability to use multiple systems and reference material. Interact with internal staff, management of all levels, internal departments.
• Preferred Qualifications: Shift: Tues - Sat 6:00 AM - 2:30 PM CST Location: This is a hybrid role; must reside within 50 miles of location.
• Pay Transparency:
• Pay:
• Additional Details:
• For details on our comprehensive benefits, click here.
• FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
• FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
• * Know Your Rights
• * Pay Transparency
• FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
• FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.