Customs Supervisor

Kuehne Nagel; Berea (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Kuehne+Nagel is seeking a Customs Supervisor to lead a team responsible for the timely and compliant clearance of goods, coordinating with customs authorities and clients to minimize delays.

The role requires strong knowledge of customs regulations, several years in logistics, and the ability to train staff, supervise workflow, and communicate effectively across departments. This position is not eligible for employment visa sponsorship.

Qualifications

• Bachelor's degree in International Business, Supply Chain, or related field.
• 3+ years of experience in customs brokerage, freight forwarding, or a related logistics field.
• Strong understanding of customs regulations, import/export processes, and compliance requirements.
• Experience with customs software and proficient in Microsoft Office Suite.

Responsibilities

• Oversee a team to ensure timely and compliant clearance of goods.
• Liaise with customs authorities and clients to minimize delays.
• Monitor shipment documents and auditing; ensure regulatory adherence.
• Provide training and guidance on Customs Brokerage Regulations.
• Escalate unresolved issues or risks before they affect operations.
• Coordinate with other departments and branches to deliver high level of service.

Skills

Communication

Problem solving

Leadership

Attention to detail

Multitasking

Education

Bachelor's degree in International Business or related field

Tools

Microsoft Office

Customs software

Job description

It's more than a job

As a Customs Supervisor at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.

It's more than a job

As a Customs Supervisor at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.

As Customs Supervisor, you will oversee a team to ensure the timely and compliant clearance of goods, acting as a liaison with customs authorities and clients, You will be responsible for minimizing delays, ensuring regulatory adherence, and maintaining high levels of customer satisfaction by managing workflow and client communication.

How you create impact

• You will train and advise team in areas of Customs Brokerage Regulations
• Monitor team performance against company standards and department goals; regular audit of shipment documents and accounting
• Monitor problem files and implement corrective action when needed
• Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing
• Monitor staff training needs; identify and develop training objectives
• Conduct regular staff meetings; communicate department goals and expectations
• Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved
• Daily follow-up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins
• Escalate any unresolved issues or risks before they materially impact Kuehne+Nagel
• Work closely with other departments and branches to deliver high level of service to customers

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship

What we would like you to bring

• Bachelor's degree in International Business, Supply Chain, or related field
• 3+ years of experience in customs brokerage, freight forwarding, or a related logistics field
• Strong understanding of customs regulations, import/export processes, and compliance requirements
• Experience with customs software and proficient in Microsoft Office Suite.
• Excellent communication, problem-solving, and leadership skills.
• Attention to detail and the ability to manage multiple tasks simultaneously

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

“Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.”

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.