Customs Drawback Specialist

Kuehne Nagel; Wakefield (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical/dental benefits

401k plan

Employee discounts

Tuition reimbursement

Training programs

Global work environment

Job summary

Kuehne+Nagel is seeking a Customs Drawback Specialist in Wakefield, MA to optimize import/export processes and ensure compliance with CBP regulations. You will analyze data, prepare drawback claims, and coordinate with clients and internal teams to support timely, accurate submissions.

This role requires a Bachelor's degree in international business or related field, 2+ years in customs brokerage or trade compliance, and strong analytical and relationship-management skills.

Qualifications

• Bachelor's degree in international business, supply chain management, or international relations.
• 2+ years in Customs Brokerage, Drawback, Trade Compliance, or related field.
• Knowledge of CBP regulations, tariff schedules, and customs compliance preferred.
• Strong analytical skills and attention to detail; ability to prioritize multiple tasks and meet deadlines.
• Customer-focused approach with strong relationship management skills.
• Knowledge of brokerage systems (Cargo Wise preferred).

Responsibilities

• Analyze, reformat, and validate data for drawback software uploads.
• Prepare and submit drawback entries to U.S. Customs and Border Protection (CBP).
• Maintain drawback claim processing schedules.
• Review and prepare documentation for data entry and claim processing.
• Coordinate collection of required documents from clients and internal stakeholders.
• Monitor claim activity and report status, revenue, and issues to management.
• Maintain accurate client files and records.
• Provide guidance to data entry personnel to ensure claim accuracy.
• Ensure compliance with CBP regulations, drawback requirements, and company procedures.

Skills

Analytical skills

Attention to detail

Task prioritization

Customer relationship management

Brokerage systems knowledge

CBP regulations knowledge

Education

Bachelor's degree in international business or related field

Job description

It's more than a job

As a Customs Drawback Specialist at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.

As a Customs Drawback Specialist at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.

As a Customs Drawback Specialist, you will support importers and exporters by providing Customs Drawback services. In this role, you will analyze and prepare data for drawback claims, file unused drawback claims, and ensure compliance with applicable drawback laws and regulations

How you create impact

• Analyze, reformat, and validate spreadsheets and electronic data for upload into drawback software.
• Prepare and submit drawback entries to U.S. Customs and Border Protection (CBP).
• Maintain established drawback claim processing schedules.
• Review and prepare documentation for data entry and claim processing.
• Coordinate the collection of required documents and data from clients and internal stakeholders.
• Monitor claim activity and report status updates, revenue generation, and issues to management.
• Maintain accurate and current client files and records.
• Provide guidance and support to data entry personnel to ensure claim accuracy.
• Ensure compliance with CBP regulations, drawback requirements, and company procedures

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship

What we would like you to bring

• Bachelors Degree in a field like international business, supply chain management, or international relations
• 2+ years of experience in Customs Brokerage, Drawback, Trade Compliance, or a related field
• Strong analytical skills and attention to detail and able to prioritize multiple tasks and meet deadlines
• Customer-focused approach with strong relationship management skills
• Knowledge of Brokerage systems (Cargo Wise preferred)
• Knowledge of CBP regulations, tariff schedules, and customs compliance is preferred

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

“Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.”

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.