Customs Specialist (Europe)

Nivoda; United States; Teletrabalho; GBP 55 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working

Remote work

Growth opportunities

Unlimited holiday

Resumo da oferta

Nivoda is expanding its trade compliance team to ensure efficient, compliant cross-border shipments of diamonds and jewellery. This role sits in fulfilment, working closely with brokers, manufacturers, and Legal & Compliance to execute classifications and documentation end-to-end.

You will own the duty drawback program, manage broker relationships, and drive cost savings through strategic trade agreements while operating with high autonomy in a rapidly scaling global marketplace.

Qualificações

• Experience in global trade compliance or customs operations.
• Direct experience managing customs broker relationships and shipment documentation.
• Experience filing duty drawback or tariff reclaim claims.
• Autonomous contributor with strong attention to detail and process mindset.
• Based in the EU or UK and able to work across time zones.
• Strong stakeholder management with external brokers/carriers and internal teams.
• Commercial mindset: tie compliance work to cost savings and business impact.

Responsabilidades

• Prepare and manage shipment documentation and commercial invoices with brokers.
• Apply HTS classifications and country-of-origin determinations with product teams.
• Manage day-to-day customs broker relationships and performance.
• Monitor duties as part of landed costs and file claims for errors.
• Resolve routine customs queries and ensure import/export declarations.
• Own the duty drawback program and validate claims with Livingstone.
• Monitor US import bond to keep it compliant.
• Collaborate with manufacturers to support export documentation.
• Identify duty-saving opportunities via FTAs (e.g. India-UK, EU-UK).
• Build trade compliance processes as the business scales.

Conhecimentos

Global trade compliance

Customs operations

US import/export

Customs broker management

Tariff reclaim

Autonomous work

Attention to detail

Stakeholder management

Commercial mindset

Descrição da oferta de emprego

Location: Fully remote in Europe

Working Hours: Mon - Fri, 9AM - 6PM

About Nivoda

Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive, high-quality suppliers worldwide. Processing $300M+ in annual transactions and operating across multiple regions, Nivoda is transforming a $350B industry that has historically been slow to modernise.

Our Mission

Nivoda started with a simple observation: buying and selling diamonds was slow, opaque, and inefficient, no matter how big or small your business was. Our platform fixes this by giving every jewellery business, wherever they are in the world, the same access to inventory, financing, and logistics as the biggest players in the industry.

About the Role

As we expand into jewellery and new markets, the complexity of moving products across borders has grown fast. Loose diamonds have historically had simple customs treatment in most jurisdictions; jewellery is a different story, with its own tariff regimes and duty rules. This is a new, dedicated role that will sit within fulfilment, close to the shipments and the broker relationships where trade compliance actually gets executed day to day preparing documentation, applying classifications, managing broker performance, and owning our duty drawback program end to end. Legal & Compliance own the policy layer: the classification framework, country-of-origin rules, and regulatory interpretation. You'll partner with them constantly and escalate anything genuinely unclear, but this role owns execution.

It's an individual contributor role with high ownership; there's no capability like this at Nivoda today, so you'll be building the operating rhythm as you go, not inheriting one.

What will you be doing

• Prepare all shipment documentation and commercial invoices, and ensure accurate, complete documentation is retrieved from brokers and carriers and stored centrally on our platform
• Apply the HTS classifications and country-of-origin determinations that Legal & Compliance have approved, consistently across our shipment processes and systems in partnership with product
• Manage day-to-day customs broker relationships, coordinating clearance, reviewing broker performance, and ensuring broker practices stay aligned with our classification framework
• Monitor duties as part of landed shipping costs, catch unexpected duty outcomes, and file claims with customs brokers when errors are found
• Resolve routine customs queries during clearance, and ensure declarations for import and export are applied accurately
• Own the duty drawback program day to day, acting as the internal point of contact with Livingstone, and preparing and validating claims before submission
• Monitor the US import bond and keep it compliant, since this underpins business continuity for our largest lane
• Partnering with our manufacturers (starting with India) to ensure their export documentation and processes support compliant, duty-efficient shipping
• Identifying and acting on duty-saving opportunities through relevant free trade agreements (e.g. India-UK, EU-UK, EU-India, UAE-India)
• Building out trade compliance processes as our jewellery business scales into new duty-liable markets, and escalating complex classification or legal interpretation questions to Legal & Compliance

What do we need from you

• Proven experience in global trade compliance or customs operations, with a track record on US, UK, EU import/export specifically
• Extensive US import-export experience is required.
• Direct experience managing customs broker relationships and shipment documentation at volume
• Experience filing duty drawback or tariff reclaim claims
• Comfortable working as an individual contributor with real autonomy
• Detail-oriented and process-minded: you'll be establishing how this works at Nivoda, not just following an existing playbook
• Based in the EU or UK, with the flexibility to work across time zones as we scale globally
• Strong stakeholder management skills, coordinating external brokers/carriers/manufacturers and internal Legal, Fulfilment, and Ops teams
• A commercial mindset, you connect compliance work back to cost savings and business impact

Nice to have

• Experience with free trade agreements and preferential duty schemes (e.g. India–UK, EU–UK, EU–India, UAE–India)
• Experience in jewellery, diamonds, gemstones, or other high-value/luxury goods logistics
• Experience with Indian export processes
• Background in a fast-scaling, international e-commerce or marketplace business

Our culture and what we offer

At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability.

Our current benefits

• Flexible working and a vibrant company culture
• Remote work
• Plenty of opportunities for growth and learning
• Unlimited holiday allowance
• Chance to join and contribute to a company during its exponential expansion phase

Equal Opportunity

Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.