Customs Specialist

C.H. Robinson; Laredo (TX); Hybrid; USD 30,000 - 47,000; Full time

Benefits offered by this job

401(k) matched

Paid holidays

Paid time off

Health insurance

Job summary

C.H. Robinson is seeking a Customs Specialist to protect compliance, minimize risk, and ensure smooth customs clearance for customer shipments. You will handle complex exceptions, agency examinations, and high-impact issues while driving operational excellence.

The role emphasizes regulatory expertise, problem solving, and continuous improvement of automated processes within a fast-paced environment.

Qualifications

• Must have a high school diploma or GED.
• Bilingual: English and Spanish (written & spoken).
• 2–3 years of entry-writing experience in international transportation or related to AI Agents.

Responsibilities

• Review and validate customs entry data for accuracy and compliance.
• Resolve complex customs exceptions and regulatory concerns.
• Manage government agency holds and examinations (CBP, FDA, CPSC, VACIS, CET, Tailgate).
• Interpret regulations and apply them to daily operations and automated processes.
• Prioritize shipment issues to prevent delays and ensure customer service.
• Collaborate with brokers, carriers, and internal teams for seamless clearance.
• Maintain customer-specific SOPs, HTS databases, and compliance requirements.

Skills

English & Spanish (bilingual)

Entry-writing experience

International transportation

AI agents experience

Education

High School Diploma or GED

Associate or Bachelor’s degree in related field

Tools

ABI knowledge

AMS queries

HTS knowledge

Microsoft Office

Job description

C.H. Robinson is looking for a Customs Specialist who will play a critical role in protecting compliance, minimizing risk, and ensuring the seamless movement of customer shipments through the customs clearance process. In this role, you will serve as a trusted customs expert, managing complex exceptions, government agency examinations, and high-impact shipment issues while delivering exceptional service and operational excellence. You will leverage your regulatory expertise and problem-solving skills to support accurate customs clearance, drive continuous improvement, and help optimize automated customs operations. If you thrive in a fast-paced environment where your expertise directly impacts customers and business performance,

Schedule and Working Hours

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and support training. In this role, you will engage with peers on-site 5 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 2 days a week in the office, working the rest of the time from home. This position follows a Saturday through Wednesday schedule. Work hours are 9:00 a.m. to 6:00 p.m. Candidates must be available to work this schedule consistently. This role strikes the perfect balance between teamwork and autonomy.

Responsibilities

• Review and validate customs entry data to ensure accuracy, compliance, and timely cargo clearance
• Resolve complex customs exceptions, including documentation gaps, classification issues, valuation discrepancies, and regulatory concerns
• Manage government agency holds and customs examinations, including CBP, FDA, CPSC, VACIS, CET, and Tailgate inspections
• Serve as a trusted customs compliance expert, interpreting regulations and applying them across daily operations and automated processes
• Prioritize critical shipment issues to prevent delays and maintain exceptional service for customers
• Partner with customs brokers, transportation providers, and internal teams to ensure seamless import clearance and delivery
• Own and maintain customer-specific SOPs, HTS databases, and compliance requirements to support operational excellence
• Investigate and resolve cargo damage claims, insurance matters, demurrage, detention disputes, and other high-impact shipment issues
• Conduct quality reviews of customs entries and automated decisions to ensure compliance, accuracy, and process effectivenessDrive continuous improvement by identifying workflow enhancements, supporting automation initiatives, and helping optimize customs operations and exception management

Required Qualifications

• High School Diploma or GED
• Fluent in English and Spanish (written and verbal)
• Minimum 2-3 years of entry-writing experience, international transportation or experience with AI Agents

Preferred Qualifications

• Associate or bachelor's degree from an accredited college or university in related field
• Experience supporting automation-enabled workflows or BPO-integrated operations
• Familiarity with customs exams, government agency holds, or dangerous goods processes
• Knowledge of ABI, AMS queries, or entry summary components
• Proficient in Microsoft Office Suite of programs
• Prior experience in customer-facing operational support or escalation management
• Knowledge of Harmonized Tariff Schedule (HTS) and the supply chain
• Excellent communication, prioritization, and multi-tasking skills
• Excellent customer service skills and follow up to be utilized with customers and the network
• Proven track record of dealing with customers and being client focused
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• Reputation for logical, methodical and expedient approach to problem resolution
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven office environment
• Values a diverse and inclusive work environment

Must comply with 19 CFR 111.53(e) requirements, including eligibility to work in a Customs Brokerage role. Candidates must be able to pass an initial and annual background check, as employment in this department requires written approval from U.S. Customs and Border Protection for individuals with felony convictions, unless prohibited by applicable state or local law.

Compensation Range

$21.76 - $34.46

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include
  • Prescription drug coverage
  • Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page