Customs Brokerage Supervisor

Kuehne+Nagel; Bensenville (IL); On-site; USD 70,000 - 75,000; Full time

Job summary

Kuehne+Nagel is seeking a Customs Supervisor in the United States, Illinois. You will oversee a team to ensure timely and compliant clearance of goods, liaising with customs authorities and clients, and maintaining high customer satisfaction.

You will train staff, monitor performance, and drive adherence to regulations, while coordinating with multiple departments to deliver superior service across freight forwarding operations.

Qualifications

• Bachelor’s degree in International Business, Supply Chain, or related field.
• 4+ years of experience in customs brokerage, freight forwarding, or a related logistics field.
• 2+ years of proven leadership experience.
• Experience with customs software and proficient in Microsoft Office Suite.

Responsibilities

• Train and advise team in Customs Brokerage Regulations.
• Monitor team performance against standards and audit documents.
• Investigate and resolve documentation discrepancies and risks.
• Issue work instructions for timely file flow including release, billing, auditing.
• Identify training needs and develop objectives for the team.
• Lead regular staff meetings and communicate goals and expectations.
• Verify origin, EI, terms, and value for compliance with regulations.
• Escalate unresolved issues before they impact operations.
• Collaborate with other departments to deliver high-level service.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Team leadership

Education

Bachelor’s degree in International Business or Supply Chain

Tools

Microsoft Office

Customs software

Job description

It's more than a job

As a Customs Supervisor at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.

As Customs Supervisor in freight forwarding, you will oversee a team to ensure the timely and compliant clearance of goods, acting as a liaison with customs authorities and clients, You will be responsible for minimizing delays, ensuring regulatory adherence, and maintaining high levels of customer satisfaction by managing workflow and client communication.

How you create impact

• You will train and advise team in areas of Customs Brokerage Regulations
• Monitor team performance against company standards and department goals; regular audit of shipment documents and accounting
• Monitor problem files and implement corrective action when needed
• Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing
• Monitor staff training needs; identify and develop training objectives
• Conduct regular staff meetings; communicate department goals and expectations
• Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved
• Daily follow-up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins
• Escalate any unresolved issues or risks before they materially impact Kuehne + Nagel
• Work closely with other departments and branches to deliver high level of service to customers

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship

What we would like you to bring

• Bachelor’s degree in International Business, Supply Chain, or related field
• 4+ years of experience in customs brokerage, freight forwarding, or a related logistics field
• Strong understanding of customs regulations, import/export processes, and compliance requirements
• 2+ years of Proven Leadership Experience
• Experience with customs software and proficient in Microsoft Office Suite.
• Excellent communication, problem-solving, and leadership skills.
• Attention to detail and the ability to manage multiple tasks simultaneously

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The salary range for this position is between $70000.00 and $75000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.

Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

“Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.”

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.