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The position of Customs Compliance Specialist serves as an integral member of the Customs Compliance Department, where a high volume of customs clearances will be processed in a timely manner.
ROLE RESPONSIBILITIES:
- Review onboarding documents for accuracy and communicate with clients regarding discrepancies and approvals/rejections.
- Respond to customer/vendor inquiries about customs clearance and follow up to resolve issues.
- Maintain communication with customers, carriers, and vendors.
- Collaborate with customs brokers and internal stakeholders on customs-related processes.
- Handle accounting processes accurately and generate proper billing.
- Serve as the customer service liaison between the company and customers.
- Keep customer profiles, reports, shipping documentation, and databases up to date and accurate.
- Assist in investigating billing disputes and collaborate with relevant teams for resolution.
- Perform clerical tasks as assigned.
QUALIFICATION AND SKILL REQUIREMENTS:
- Bachelor's degree in Supply Chain, Business, Logistics, or related disciplines.
- Proficiency in English and Mandarin.
- Over 5 years of experience in customs brokerage.
- Proficient in computer skills (Excel, PDFs, Google Sheets, Outlook).
- Excellent verbal and written communication skills.
- Accurate and efficient typing with a professional vocabulary.
- Strong organizational skills and attention to detail.
- Effective interpersonal relationship skills.
- Working knowledge of company operations and procedures.
- Ability to solve practical problems with limited standardization.
- Ability to work independently on assignments.
Seniority level
Employment type
Job function
Industries
- Transportation, Logistics, Supply Chain, and Storage
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Locations and salary ranges noted from recent postings:
- Long Beach, CA: $49,960 - $64,952 (5 days ago)
- Los Angeles Metro Area: $120,000 - $155,000 (2 weeks ago)
- Irvine, CA: $45,000 - $70,000 (2 weeks ago)
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