Customs Clerk

Expeditors International of Washington, Inc.; Missouri; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in global supply chain management is seeking a Customs Coordinator to streamline freight documentation processes. This role emphasizes excellent customer service and compliance with customs regulations. You will work closely with customs authorities and guide customers through complex regulations, ensuring their needs are met. The ideal candidate will have 1-2 years of experience in the customs industry and a solid understanding of customs procedures. Join a dynamic team that values professionalism and innovation, and contribute to enhancing compliance and operational efficiency in a supportive environment.

Qualifications

• 1-2 years of experience in the Customs industry is required.
• Strong knowledge of customs procedures and effective interpersonal skills.

Responsibilities

• Coordinate customs clearance documentation for customers.
• Deliver excellent customer service and resolve compliance issues.

Skills

Customs compliance

Interpersonal skills

Customer service

Problem-solving

Education

1 - 2 years experience in Customs Industry

Knowledge of customs procedures

Tools

Microsoft Word

Microsoft Excel

Windows OS

Email software

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Globally unified systems

Job Description

Scope of Position:

To coordinate the clearance of freight documentation through the relevant customs authorities. Working with our customers to guide and advise on customs regulation requirements both in the origin and destination countries.

Shift patterns may apply for this role.

Major Duties and Responsibilities:

1. Coordinate the process of customs clearance documentation for our customer base.
2. Deal with the customs authority on a daily basis.
3. Deliver excellent customer service to all customers.
4. Be the specialist for all customs compliance issues and assist in resolving all issues with the customer.
5. Assist in the review of all policies, procedures, and controls put in place.
6. Ensure the relevant regulations are in place for all customers/business.
7. Identify improvement opportunities, risks, or IT solutions which ensure the advancement of compliance and install control.
8. Develop and utilize the Expeditors Network to ensure a uniformed approach throughout the region and exchange best practices.
9. Work on assigned key account customers to ensure their needs are met.
10. Continue to develop knowledge on customs requirements, ensuring new regulations are understood and implemented where required.
11. Ensure Duty/VAT is processed correctly and collected as required.
12. Ensure any queries/refunds are followed up and resolved immediately.
13. Review, update, and retain all DLSOPs. Ensure they remain updated and implemented efficiently. Assist Sales & Account Management with cost-saving solutions & options.
14. Complete daily, weekly audits on all entries.
15. Ensure you keep up to date on the latest Customs Regulations updates and changes.
16. Develop and issue training for new staff within the department. Update all current staff with changes and updates.

Qualifications

Experience and Education:

1. 1 - 2 years experience within the Customs Industry.
2. Excellent knowledge of Irish customs procedures and systems.
3. Effective interpersonal skills.
4. Ability to relate to customers and internal employees at all levels.
5. Previous experience with Word, Excel, Windows, Email, and various PC-based software.