Customs Brokerage Support Specialist

DP World; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

DP World in Atlanta seeks a Customs Brokerage Specialist to support customer entry writers, ensuring entries clear and are delivered on time. You'll work with customers, airlines, steamship lines, truckers and US Customs in a fast-paced environment.

This role requires urgency, deadline management and excellent customer service, with strong communication and teamwork. Proficiency in Microsoft Office and CargoWise is a plus.

Qualifications

• 2+ years of experience in customs brokerage or related field.
• Familiarity with international trade and transportation processes.
• Excellent verbal and written communication skills.
• Strong customer service mindset and ability to work under tight deadlines.
• Proficiency in Microsoft Office Suite.
• CargoWise experience is a plus.

Responsibilities

• Manage essential documentation and data for efficient customs clearance with CBP.
• Build strong relationships by collaborating with international clients and logistics partners, providing timely information and support.
• Manage Preadvice shared mailbox.
• Coordinate with freight forwarders, importers, and vendors to obtain complete import documentation (commercial invoice, packing list, bill of lading, etc.).
• Shipment tracking
• File opening
• ISF filing
• Perform manifest queries to determine proper ETAs
• Delivery dispatching/follow up

Skills

Customs brokerage knowledge

Communication skills

Organizational skills

Customer service

Team player

Self-motivated

Deadline management

Carrier coordination

Tools

Microsoft Office Suite

CargoWise

Job description

Job Description

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

Job Description

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Customs Brokerage Specialist works with and supports the customer entry writers. You will be on the front line working with customers, airlines, steamship lines, truckers and US Customs to ensure that customs entries are able to be cleared and delivered on time. This is a fast-paced environment and requires a strong sense of urgency, ability to manage tight deadlines, and excellent customer service skills.

Key Accountabilities

• Manage essential documentation and data for efficient customs clearance with CBP
• Build strong relationships by collaborating with international clients and logistics partners, providing timely information and support
• Manage Preadvice shared mailbox
• Coordinate with freight forwarders, importers, and vendors to obtain complete import documentation (commercial invoice, packing list, bill of lading, etc.).
• Shipment tracking
• File opening
• ISF filing
• Perform manifest queries to determine proper ETAs
• Delivery dispatching/follow up

Qualifications, Experience And Skills

• 2+ years of experience in customs brokerage or related field.
• Familiarity with international trade and transportation processes.
• Good organizational skills
• Desire to learn
• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong team player
• Self-Motivator
• Proficiency in Microsoft Office Suite
• CargoWise experience is a plus

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

About Dp World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

DP World is committed to the principles of Equal Employment Opportunity (EEO).

We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills.

We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.