Customs Brokerage Specialist

John A. Steer Company; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a pioneering customs brokerage firm that has been navigating global trade complexities since 1905. This role involves processing customs brokerage for air, truck, and ocean shipments, ensuring compliance with domestic and international shipping regulations. You'll provide exceptional customer service, manage import documentation, and resolve issues promptly to ensure smooth operations. With a focus on teamwork and proactive communication, this position is ideal for individuals who thrive in a fast-paced environment. If you have a keen eye for detail and a passion for logistics, this opportunity is perfect for you.

Qualifications

• Minimum 2 years of experience in freight forwarding and customs brokerage.
• Exceptional communication skills and ability to multi-task.

Responsibilities

• Process customs brokerage for various shipment modes.
• Communicate with clients and resolve shipment issues.
• Classify imported goods and adhere to shipping regulations.

Skills

Customer Service Communication

Attention to Detail

Organizational Skills

Multi-tasking

Education

High School Diploma

Tools

Cargowise

Windows

Office Suite

Job description

Description

Join the Voyage with John A. Steer: Pioneering Customs Brokerage Since 1905. A proud member of the Alba Wheels Up family and a pioneer in Customs Brokerage.

We provide a comprehensive suite of services, including customs clearance, bonds, insurance, consulting, and custom reporting. Join us as we navigate the complexities of global trade, ensuring smooth sailing for our clients.

Provide and maintain effective customer service by communicating and assisting with resolving issues regarding a client’s shipment(s). Arrange and monitor traffic responsibilities, by sending delivery orders and communicating with trucking companies. Interact with management and personnel to meet day to day responsibilities.

Responsibilities:

• Process Customs brokerage for air, truck, and ocean shipments and other modes of arrival into the USA.
• Receive, review, and process import documentation from overseas agents/clients.
• Secure arrival information from various modes of arrival (air, ocean, truck, rail, mail and/or passenger).
• Data entry and processing of various clients import shipment(s) via related documentation received and presentation to U.S. Customs and/or other participating Government Agencies.
• Classify imported goods with appropriate HTS (harmonized tariff schedule) over broad range of commodities and special exception/exclusions for appropriate duty application.
• Update shipment status daily and enter notes in Cargowise system.
• Follow through on Customs matters and immediate resolution of problems that might occur.
• Respond to client inquiries and inter-company inquiries in a prompt and timely manner.
• Process remote filings (RLF).
• Submit payment to steam ship lines and send out endorsed original bill of ladings when required.
• Invoicing files within 48 hours of shipment release.
• Scanning documents into Cargowise system shipment files.
• Send out delivery order and supporting documentation to assigned trucker(s).
• Communicate with trucker(s) when cargo is available or if there is an issue with a shipment.
• Resolve issues with pick up of cargo at locations and relay to the client(s) accordingly and in a timely manner.
• Secure aggressive cost for maximum profitability, while satisfying client’s requirements.
• Adhere to all domestic and international shipping regulations.
• Secure and post vendor invoice to payables in shipment file.
• Performs other related duties and projects as requested or assigned by manager.

Requirements

• High School diploma or equivalent
• A minimum of 2 years of relatable work experience in freight forwarding and customs brokerage industry
• Exceptional customer-service communication skills (both verbal and written)
• Must be able to multi-task and work in a high pressure environment
• Strong attention to details and organizational skills
• Upholds a high level of discretion and confidentiality
• Must be a team player and able to work independently, by being proactive and having a flexible attitude.
• Proficient in Windows and Office Suite
• Experience working with Cargowise is a plus
• Customs Brokerage license is a plus

John A. Steer Company is an Equal Opportunity Employer